Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315095 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Nov 13, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (4 biz days early)
Active: 27 biz days
🕐 Clock stopped: Invoiced (Dec 24, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 18, 2025
3 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 24, 2025
4 business days (counted)
Running total: 7 of ? biz days used
13d
▶ Clock Running
Status: Entered
Nov 24 → Dec 15, 2025
13 business days (counted)
Running total: 20 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 22, 2025
5 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 24, 2025
2 business days (counted)
Running total: 27 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 24, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 18 Ready for Scheduling ▶ Running 3 3
Nov 18 → Nov 24 Scheduled ▶ Running 4 7
Nov 24 → Dec 15 Entered ▶ Running 13 20
Dec 15 → Dec 22 Scheduled ▶ Running 5 25
Dec 22 → Dec 24 Tech On Site ▶ Running 2 27
Dispatch 16.7d
Coordinators 14.0d
Field Work 2.4d
Billing 0.3d
✓ SLA Met
Dispatch
16.7 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
0.3 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
28.0 days Total Age
⏱️
13.7d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Jeffrey Coles — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025
Visit 3 Dec 24, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 112 days old
🚨
Primary Delay 13.7 days stuck in "Entered"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
13.7d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
2.4d / 1.0d SLA
Closed
2.1d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 Dispatching to Jeffrey C and Allan K Dec 22 - Dec 24

🔧 Work Performed
INSTALLED 8 OMNIBEDS
🔍 Technician Findings
INSTALLED 8 OMNIBEDS
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 / TAB25461050SA,TAB25461051SA,TAB25461052SA,TAB25461053SA,TAB25461054SA,TAB25461055SA,TAB25461056SA,TAB25461057SA,TAB25461058SA,TAB25461059SA,TAB25461060SA ASSY-LAU, GIRAFFE IN-BED SCALE, Finished / G311051M,G311052M,G311054M,G311105M,G313048M,G311103M,G311053M,G311055M,G311064M,G313049M,G313050M LED EXAM LT SYSTEM IEC / 1128162019,1128162027,1128162024,1128162018,1128162017,1128162028,1128162025,1128162013,1128160016,1128160015,1128162016
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
9 Giraffe Omnibed Carestation

Timeline

📋
▶
2 Work Order Created Nov 13, 10:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Nov 18, 1:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-01T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 3h
⚠️ 5.0 business days
🆕
Status: Entered by Rich Fosbury Nov 24, 1:29 PM
From: Scheduled
To: Entered
Duration in Previous: 5d 23h
🚨 14.0 business days
👷
▶
4 Technician Assigned Dec 15, 4:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-15T22:15:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 21d 2h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-30T01:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 16, 9:59 AM
Scheduled For: 2025-12-23T01:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Dec 22, 4:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
⏱️
4x Labor Added Dec 22, 4:15 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 3, 2.5, 300
⏱️
2x Labor Added Dec 22, 6:06 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
💵
Expenses Added Dec 22, 6:25 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added Dec 23, 3:58 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 2
⏱️
3x Labor Added Dec 23, 5:38 PM
Type: Labor, Travel
Status: Open
Qty: 2, 0.5
⏱️
6x Labor Added Dec 24, 4:29 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 1, 170
✔️
Status: Completed by Jeffrey Coles Dec 24, 6:31 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Dec 29, 11:05 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 4d 16h
⏳ 3.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:42 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 2d 2h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:08 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Entered
Duration: 13.7 business days (threshold: 4.0 business hours)
Exceeded by 13.2 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Tech On Site
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 22, 8:00 PM
Created
Nov 13, 10:41 AM
Invoice #
SM-250436

Work Details (20)

Name Type Status Qty Amount Date
WL-03045424 Labor Open 4.5 $1,050.00 Dec 22, 4:15 PM
WL-03045425 Labor Open 3 $190.00 Dec 22, 4:15 PM
WL-03045426 Labor Open 2.5 $190.00 Dec 22, 4:15 PM
WL-03045427 Travel Open 300 $0.00 Dec 22, 4:15 PM
WL-03045577 Labor Open 0.5 $0.00 Dec 22, 6:06 PM
WL-03045578 Travel Open 2 $0.00 Dec 22, 6:06 PM
WL-03045602 Expenses Open 1 $0.00 Dec 22, 6:25 PM
WL-03046525 Labor Open 0.5 $100.00 Dec 23, 3:58 PM
WL-03046526 Labor Open 5 $380.00 Dec 23, 3:58 PM
WL-03046527 Travel Open 2 $0.00 Dec 23, 3:58 PM
WL-03046657 Labor Open 2 $380.00 Dec 23, 5:38 PM
WL-03046658 Labor Open 0.5 $0.00 Dec 23, 5:38 PM
WL-03046659 Travel Open 2 $0.00 Dec 23, 5:38 PM
WL-03047520 Labor Open 3 $0.00 Dec 24, 4:29 PM
WL-03047521 Expenses Open 1 $144.91 Dec 24, 4:29 PM
WL-03047522 Expenses Open 1 $144.91 Dec 24, 4:29 PM
WL-03047523 Expenses Open 1 $0.00 Dec 24, 4:29 PM
WL-03047524 Expenses Open 1 $0.00 Dec 24, 4:29 PM
WL-03047525 Travel Open 170 $0.00 Dec 24, 4:29 PM
WL-03048827 Labor Open 0.016666666666667 $38.00 Dec 29, 11:05 AM

Details