Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315113 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PRINCETON COMMUNITY HOSPITAL — 122 12TH STREET, PRINCETON WV, 24740

Nov 13, 2025 → Dec 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 16 biz days
🕐 Clock stopped: Invoiced (Dec 9, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Dec 5, 2025
14 business days (counted)
Running total: 14 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 9, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 5 Ready for Scheduling ▶ Running 14 14
Dec 5 → Dec 9 Scheduled ▶ Running 2 16
Dec 9 → Dec 9 Completed ▶ Running 0 16
Dispatch 10.0d
Coordinators 17.6d
Field Work 0.0d
Billing 4.6d
✓ SLA Met
Dispatch
10.0 days
Over SLA
Coordinators
17.6 days
Over SLA
Field Work
0.0 days
Billing
4.6 days
Over SLA
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
17.0 days Total Age
⏱️
19.3d in L2 Review Longest Stage
🔄
10 transitions Status Changes
⚠️
30.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 19.3 days stuck in "L2 Review"
⏱️
Total Delay 30.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
15.0d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.1d / 1.0d SLA
L2 Screening
10.0d / 1.0d SLA
WO Correction Needed
2.0d
L2 Review
19.3d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-29-25 PM I just checked the MIC debrief form, the labor and travel hours are there.

12-8-25 PM No checklists needed, the biomeds did the install.

12/05/2025 DMalloy -Dispatched for FSE Paul to complete on Monday, 12/8/2025. 

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25469553SA,PBW25469554SA Scale serial number(s): P312898L,P312899L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
2 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 15.0 business days
🗓️
▶
3 Status: Scheduled Dec 5, 1:46 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-08T00:00:00.000+0000, 2025-12-08T05:00:00.000+0000, 2025-12-08T13:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
⏳ 2.0 business days
⏱️
6x Labor Added Dec 8, 5:31 PM
Type: Labor, Travel
Status: Open
Qty: 6, 0.5, 1.25, 304, 43
⏳ 1.8 business days
💵
▶
3 2x Expenses Added Dec 9, 6:15 PM
2x Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Paul Mccormish
From: Scheduled
To: Completed
Duration in Previous: 4d 4h
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Dec 12, 11:15 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 16h
🚨 10.0 business days
✏️
Status: WO Correction Needed by Sean Currie Dec 26, 11:29 AM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 14d 0h
⏳ 2.0 business days
🏁
Status: Closed by Paul Mccormish Dec 29, 7:30 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 8h
⏳ 4.6 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:42 PM
From: Closed
To: L2 Review
Duration in Previous: 6d 21h
🚨 19.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:05 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 27d 21h
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.2 business hours
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
L2 Screening
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Dec 8, 8:00 AM
Created
Nov 13, 11:12 AM
Invoice #
SM-253000

Work Details (9)

Name Type Status Qty Amount Date
WL-03030531 Labor Open 6 $250.00 Dec 8, 5:31 PM
WL-03030532 Labor Open 0.5 $0.00 Dec 8, 5:31 PM
WL-03030533 Labor Open 1.25 $180.00 Dec 8, 5:31 PM
WL-03030534 Travel Open 304 $0.00 Dec 8, 5:31 PM
WL-03030535 Travel Open 43 $0.00 Dec 8, 5:31 PM
WL-03030539 Labor Open 1.25 $0.00 Dec 8, 5:31 PM
WL-03032042 Expenses Open 1 $167.09 Dec 9, 6:15 PM
WL-03032043 Expenses Open 1 $0.00 Dec 9, 6:15 PM
WL-03035757 Labor Open 0.016666666666667 $38.00 Dec 12, 11:15 AM

Details