Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315126 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HENRICO DOCTORS HOSPITAL — 1602 SKIPWITH RD, RICHMOND VA, 23229

Nov 13, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 31 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Dec 15, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 20 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 29, 2025
9 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 31 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 15 Ready for Scheduling ▶ Running 20 20
Dec 15 → Dec 15 Assigned ▶ Running 0 20
Dec 15 → Dec 29 Scheduled ▶ Running 9 29
Dec 29 → Dec 31 Tech On Site ▶ Running 2 31
Dispatch 0.5d
Coordinators 30.7d
Field Work 1.5d
Billing 0.3d
✓ SLA Met
Dispatch
0.5 days
Coordinators
30.7 days
Over SLA
Field Work
1.5 days
Over SLA
Billing
0.3 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
31.0 days Total Age
⏱️
20.9d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
28.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 20.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.7d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.5d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 RFosbury - updated to 12/29

12/15/2025 RFosbury - dispatched to Jeffrey C for 12/22. Requested SR number for order.

🔧 Work Performed
INSTALLED 1 Panda iRes Warmer PANDA
🔍 Technician Findings
INSTALLED 1 Panda iRes Warmer PANDA
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER / PBW25479590SA ASSY-LAU, PANDA IN-BED SCALE, Finished g / P311488L
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 11:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
👷
▶
2 Technician Assigned Dec 15, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Ready for Scheduling
To: Assigned
Duration in Previous: 32d 1h
🗓️
▶
2 Status: Scheduled Dec 15, 1:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-15T18:45:00.000+0000
📅
▶
2 Dispatch Scheduled Dec 15, 1:13 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-22T16:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 16, 9:59 AM
Scheduled For: 2025-12-29T16:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Dec 29, 3:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 2h
⏱️
6x Labor Added Dec 29, 3:49 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3, 2, 5, 1, 175
⏳ 2.0 business days
✔️
▶
2 Status: Completed Dec 30, 7:43 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 31, 10:05 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 14h 23m
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:44 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 36m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:08 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 38m, 0m
🚨 39.9 business days
🧾
Invoice Created Mar 2, 10:58 AM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 29, 11:00 AM
Created
Nov 13, 11:35 AM
Invoice #
SM-250436

Work Details (7)

Name Type Status Qty Amount Date
WL-03049151 Labor Open 3 $0.00 Dec 29, 3:49 PM
WL-03049152 Labor Open 2 $180.00 Dec 29, 3:49 PM
WL-03049153 Labor Open 5 $0.00 Dec 29, 3:49 PM
WL-03049154 Expenses Open 1 $0.00 Dec 29, 3:49 PM
WL-03049155 Travel Open 175 $0.00 Dec 29, 3:49 PM
WL-03049156 Travel Open 175 $0.00 Dec 29, 3:49 PM
WL-03051365 Labor Open 0.016666666666667 $38.00 Dec 31, 10:05 AM

Details