Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315133 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WINCHESTER MEDICAL CENTER — 1840 AMHERST ST, WINCHESTER VA, 22601

Nov 13, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met
Active: 31 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Dec 15, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 20 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 30, 2025
10 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 30 → Dec 31, 2025
1 business day (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 31 of ? biz days used
Created: Nov 13, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 15 Ready for Scheduling ▶ Running 20 20
Dec 15 → Dec 15 Assigned ▶ Running 0 20
Dec 15 → Dec 30 Scheduled ▶ Running 10 30
Dec 30 → Dec 31 Tech On Site ▶ Running 1 31
Dec 31 → Dec 31 Completed ▶ Running 0 31
Dispatch 0.5d
Coordinators 31.4d
Field Work 1.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.5 days
Coordinators
31.4 days
Over SLA
Field Work
1.0 days
Billing
0.3 days
Created: Nov 13, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
31.2 days Total Age
⏱️
20.9d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 20.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.9d / 1.0d SLA
Scheduled
10.5d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.5d / 1.0d SLA
L2 Review
1.7d
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 RFosbury updated to 12/19

12/15/2025 RFosbury Dispatch to Jeffrey C 12/24. Asked for SR number

🔧 Work Performed
INSTALLED 2 Panda iRes Warmer PANDA - Multiple IPs
🔍 Technician Findings
INSTALLED 2 Panda iRes Warmer PANDA - Multiple IPs
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER / PBW25469587SA,PBW25469588SA ASSY-LAU, PANDA IN-BED SCALE, Finished g / P313270L,P313272L *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
2 Panda Ires Warmer

Timeline

📋
▶
2 Work Order Created Nov 13, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 21.0 business days
👷
▶
3 Status: Assigned Dec 15, 2:50 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-15T07:15:00.000+0000, 2025-12-24T15:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 16, 9:59 AM
Scheduled For: 2025-12-31T15:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 16, 11:57 AM
Scheduled For: 2025-12-19T15:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury Dec 16, 12:21 PM
Scheduled For: 2025-12-30T15:00:00.000+0000
⚠️ 6.0 business days
💵
2x Expenses Added Dec 23, 1:36 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Dec 30, 1:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 22h
⏱️
6x Labor Added Dec 30, 8:08 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 4, 3, 1, 123, 120
✔️
▶
2 Status: Completed Dec 30, 9:02 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeffrey Coles
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 31, 10:06 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 13h 3m
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:45 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 37m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:08 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
📨
Status: Invoice Pending by Timothy Amburgey Jan 2, 4:47 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 38m, 0m
🚨 39.9 business days
🧾
Invoice Created Mar 2, 10:58 AM
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 20.9 business days (threshold: 1.0 business days)
Exceeded by 19.9 business days
Scheduled
Duration: 10.5 business days (threshold: 2.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 30, 10:00 AM
Created
Nov 13, 11:50 AM
Invoice #
SM-250436

Work Details (9)

Name Type Status Qty Amount Date
WL-03046311 Expenses Open 1 $0.01 Dec 23, 1:36 PM
WL-03046312 Expenses Open 1 $0.00 Dec 23, 1:36 PM
WL-03050406 Labor Open 2.5 $450.00 Dec 30, 8:08 PM
WL-03050407 Labor Open 4 $180.00 Dec 30, 8:08 PM
WL-03050408 Labor Open 3 $0.00 Dec 30, 8:08 PM
WL-03050409 Expenses Open 1 $0.00 Dec 30, 8:08 PM
WL-03050410 Travel Open 123 $0.00 Dec 30, 8:08 PM
WL-03050411 Travel Open 120 $0.00 Dec 30, 8:08 PM
WL-03051366 Labor Open 0.016666666666667 $38.00 Dec 31, 10:06 AM

Details