Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315154 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 13, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 11, 2025
✓ SLA Met
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 11, 2025
18 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 11 Assigned ▶ Running 18 18
Dispatch 0.0d
Coordinators 18.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.8 days
Over SLA
Billing
0.2 days
Created: Nov 13, 2025 Due: Dec 11, 2025 Completed: Dec 11, 2025 (on time)
📅
18.8 days Total Age
⏱️
18.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
19.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 18.8 days stuck in "Assigned"
⏱️
Total Delay 19.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
18.8d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/12/2025 Evaluated for repair 11/13/2025 Cleaned and replaced stack w/ filaments. Installed in test LD. 11/21/2025 Replaced filaments again and preamp board. 12/8/2025 Tests in spec on both filaments. Tagged, bagged and boxed.
📄 Description
VS SERIES EXCHANGE SPECTUBE ASSY

Timeline

📋
▶
4 Work Order Created Nov 13, 12:57 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 19.0 business days
✔️
Status: Completed by Kim Pearson Dec 11, 11:14 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 27d 22h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 12, 10:34 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 18m
📨
▶
3 Status: Invoice Pending Dec 12, 12:14 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249023

Bottlenecks

Assigned
Duration: 18.8 business days (threshold: 4.0 business hours)
Exceeded by 18.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 13, 12:57 PM
Invoice #
SM-249023

Work Details (1)

Name Type Status Qty Amount Date
WL-03006126 Parts Open 1 $552.00 Nov 13, 12:58 PM

Details