Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315157 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 13, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met
Active: 19 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Nov 13 → Dec 12, 2025
19 business days (counted)
Running total: 19 of ? biz days used
Created: Nov 13, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Dec 12 Assigned ▶ Running 19 19
Dispatch 0.0d
Coordinators 19.7d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.7 days
Over SLA
Billing
0.5 days
Created: Nov 13, 2025 Due: Dec 12, 2025 Completed: Dec 12, 2025 (on time)
📅
19.7 days Total Age
⏱️
19.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 111 days old
🚨
Primary Delay 19.7 days stuck in "Assigned"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
19.7d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Bench Reconditioned HLD-MR15 To HLD-MD30 Teared down unit, Clean inside valve block, replaced all O-ring, plunger seal, internal calibrated leak, internal leak valve. Installed wireless base, handheld remote, exchange TS600 scroll pump, exchange turbo pump, diaphragm pump, VPI valve. Cleaned spectrometer, new filament, metal gasket, retorque spec-tube header. Perform fine test procedure, record parameter. Unit leak check ok shut off unit, pack it up, move item to stock. 12/11/2025
📄 Description
RECONDITIONED MTO, Mobile Leak Detector, TS620

Timeline

📋
▶
4 Work Order Created Nov 13, 1:09 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 20.0 business days
✔️
Status: Completed by Kim Pearson Dec 12, 2:27 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 29d 1h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 15, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
📨
▶
3 Status: Invoice Pending Dec 15, 1:16 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249122

Bottlenecks

Assigned
Duration: 19.7 business days (threshold: 4.0 business hours)
Exceeded by 19.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 13, 1:09 PM
Invoice #
SM-249122

Work Details (1)

Name Type Status Qty Amount Date
WL-03006151 Parts Open 1 $1,486.00 Nov 13, 1:10 PM

Details