Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315162 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 13, 2025 → Nov 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 20, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 13 → Nov 17, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
Created: Nov 13, 2025 Completed: Nov 18, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 5
Nov 13 → Nov 13 Ready for Scheduling ▶ Running 0 0 / 5
Nov 13 → Nov 17 Assigned ▶ Running 2 2 / 5
Nov 17 → Nov 17 Scheduled ▶ Running 0 2 / 5
Nov 17 → Nov 18 Tech On Site ▶ Running 1 3 / 5
Dispatch 0.0d
Coordinators 3.0d
Field Work 0.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Nov 13, 2025 Due: Nov 20, 2025 Completed: Nov 18, 2025 (2 days early)
📅
3.1 days Total Age
⏱️
1.9d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 1.9 days stuck in "Assigned"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
17nov2025 fjackson bed had missing cable, retrieved cable from unused bed and verified working ok, warranty bed had a bent pin in cable and i was able to straighten out and plug in, verified all functions ok and beds online at nurse station
🔍 Technician Findings
2 beds offline
⚠️ Problem Description
Requested by Robert Jackson: work order to trouble shoot beds offline, one bed is a warranty bed
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Nov 13, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Nov 13, 1:48 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 16, 9:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-11-17T14:00:00.000+0000
🔧
Status: Tech On Site by Robert Jackson Nov 17, 5:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20h 12m
⏱️
▶
2 Labor Added Nov 17, 10:02 PM
Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 47m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 1:12 PM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 8m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 54m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 23, 11:01 PM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Nov 17, 9:00 AM
Created
Nov 13, 1:24 PM
Invoice #
SM-246877

Work Details (1)

Name Type Status Qty Amount Date
WL-03010667 Labor Open 2 $0.00 Nov 17, 10:02 PM

Details