Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315193 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Sam's Club #8151 — 1707 West 23RD Street, Panama City FL, 32405

Nov 13, 2025 → Nov 19, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 19, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Nov 13, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 13 → Nov 14, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 19, 2025
3 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Nov 13, 2025 Completed: Nov 19, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0 / 4
Nov 13 → Nov 13 L2 Screening ▶ Running 0 0 / 4
Nov 13 → Nov 13 Awaiting Parts ⏸ Paused 0 —
Nov 13 → Nov 14 Ready for Scheduling ▶ Running 1 1 / 4
Nov 14 → Nov 14 Assigned ▶ Running 0 1 / 4
Nov 14 → Nov 19 Scheduled ▶ Running 3 4 / 4
Nov 19 → Nov 19 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Material Management 0.1d
Coordinators 5.5d
Field Work 0.3d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
5.5 days
Over SLA
Field Work
0.3 days
Billing
0.2 days
Created: Nov 13, 2025 Due: Nov 19, 2025 Completed: Nov 19, 2025 (on time)
📅
4.6 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
3.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced BP module, stop button and cuff components
🔍 Technician Findings
BP module not holding pressure
⚠️ Problem Description
Tech will be shipped replacement BP Kit Tech will replace ALL PARTS SHIPPED and restore functionality. Reboot PC after replacement. Tech will take a user BP test and verify the BP is working as expected to verify functionality of the newly installed part Use this password to access the kiosk: C*PFACE3 If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Green Kiosk with 4G installed

Timeline

📋
▶
2 Work Order Created Nov 13, 2:32 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Nov 13, 2:41 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 6m
📅
Status: Ready for Scheduling by Jacob Jones Nov 13, 3:24 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 43m
👷
▶
4 Technician Assigned Nov 14, 8:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 21m
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-11-19T15:00:00.000+0000, 2025-11-19T13:00:00.000+0000
🗓️
Status: Scheduled by Ben Saur
From: Assigned
To: Scheduled
Duration in Previous: 1m
🔩
2x Parts Added Nov 14, 11:29 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Nov 19, 10:56 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.75, 84
⏱️
▶
2 Labor Added Nov 19, 1:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 2h 16m
🏁
Status: Closed by Craig Walker Nov 19, 1:18 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 55m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 11:34 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 20m
⏳ 2.0 business days
📦
Parts Requested Nov 21, 1:43 PM
Order: 00085703
Status: Closed
⏳ 1.0 business days
🧾
Invoice Created Nov 23, 7:18 PM
Invoice Number: SM-247047

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📦
Parts Order 00085251
Closed
📦
Parts Order 00085703
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
Nov 19, 10:00 AM
Created
Nov 13, 2:32 PM
Invoice #
SM-247047

Work Details (5)

Name Type Status Qty Amount Date
WL-03007469 Parts Open 1 $0.00 Nov 14, 11:29 AM
WL-03007470 Expenses Open 1 $0.00 Nov 14, 11:29 AM
WL-03012936 Labor Open 2.75 $0.00 Nov 19, 10:58 AM
WL-03012937 Travel Open 84 $0.00 Nov 19, 10:58 AM
WL-03013140 Labor Open 2.25 $0.00 Nov 19, 1:12 PM

Details