4 business days from creation · Target: Nov 19, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Nov 17, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 20, 2025
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
Created: Nov 13, 2025Completed: Nov 21, 2025
Business Days Used4 / 4
04d budget
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 13 → Nov 13
Created
▶ Running
0
0 / 4
Nov 13 → Nov 13
L2 Screening
▶ Running
0
0 / 4
Nov 13 → Nov 17
Awaiting Parts
⏸ Paused
2
—
Nov 17 → Nov 17
Ready for Scheduling
▶ Running
0
0 / 4
Nov 17 → Nov 17
Assigned
▶ Running
0
0 / 4
Nov 17 → Nov 20
Scheduled
▶ Running
3
3 / 4
Nov 20 → Nov 21
Tech On Site
▶ Running
1
4 / 4
Dispatch0.0d
Material Management2.5d
Coordinators3.6d
Field Work0.7d
Billing0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.5 days
Coordinators
3.6 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Nov 13, 2025
Due: Nov 19, 2025
Completed: Nov 21, 2025 (1 days late)
📅
6.2 daysTotal Age
⏱️
3.4d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
1.4d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay3.4 days stuck in "Scheduled"
⏱️
Total Delay1.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
2.5d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/17/25 AJinerson - Received confirmation from tech sup to schedule for tech's next a avail. 11/20 due to parts still needing to ship out and tech traveling overnight 11/18 - 11/19.
11/17/25 AJinerson - WO created 11/13 but not released until late afternoon 11/17.
We will not meet SLA due to parts still needing to ship out to tech. Confirming with tech sup that our soonest avail. w/ parts shipping out would be 11/20.
871-0001-02R is out of stock. 11/14/25 JJ
🔧Work Performed
Replaced ad monitor
Ad monitor working as expected
Function test
BP stop button working as expected
Seat lock working as expected
Seat lock release button working as expected
Levelers on floor
🔍Technician Findings
Kiosk online
Ad monitor dim
⚠️Problem Description
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Top monitor is not displaying.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Use this password to access the kiosk: G@LEN3AR
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**