Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315235 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Monthly Annuity • PSM

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Nov 13, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 13, 2025)
▶ Clock Running
Status: Created
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 13, 2025 Invoiced: Nov 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 13 → Nov 13 Created ▶ Running 0 0
Nov 13 → Nov 13 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 13, 2025 Due: Nov 30, 2025 Completed: Nov 13, 2025 (17 days early)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 111 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
November 2025 ASM Program Invoicing
🔍 Technician Findings
November 2025 ASM Program Invoicing
⚠️ Problem Description
November 2025 ASM Program Invoicing

Timeline

📋
▶
4 Work Order Created Nov 13, 4:42 PM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
▶
2 Status: Invoice Pending Nov 14, 9:48 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:51 PM
Invoice Number: SM-246670

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Chris Bakkemo
Scheduled
N/A
Created
Nov 13, 4:42 PM
Invoice #
SM-246670

Work Details (1)

Name Type Status Qty Amount Date
WL-03006508 Labor Open 1 $875.28 Nov 13, 4:42 PM

Details