Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315296 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Nov 14, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 17, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 14, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 14 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 14, 2025 Due: Nov 17, 2025 Completed: Nov 14, 2025 (3 days early)
📅
0.2 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Calibration Services on behalf of Thor Photomedicine
⚠️ Problem Description
Calibration Services on behalf of Thor Photomedicine

Timeline

📋
▶
3 Work Order Created Nov 14, 9:10 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
💵
▶
2 Expenses Added Nov 14, 9:53 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Nov 14, 10:04 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Nov 14, 10:34 AM
Status: Completed → Status: Closed → Status: Ready to Bill
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Nov 17, 12:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
⏳ 2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number: SM-246757

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Nov 14, 9:10 AM
Invoice #
SM-246757

Work Details (4)

Name Type Status Qty Amount Date
WL-03007246 Expenses Open 1 $234.00 Nov 14, 9:53 AM
WL-03007255 Expenses Open 1 $96.00 Nov 14, 9:56 AM
WL-03007283 Expenses Open 1 $31.00 Nov 14, 10:04 AM
WL-03007284 Expenses Open 1 $33.00 Nov 14, 10:04 AM

Details