Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315313 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 14, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (25 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 21, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 21 Scheduled ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.6d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.6 days
Over SLA
Billing
0.5 days
Created: Nov 14, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
5.6 days Total Age
⏱️
5.6d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 5.6 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
5.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold - Dispatching to Davon for SN#100234213

100258478

201028050

🔧 Work Performed
FCO86600072
🔍 Technician Findings
FCO86600072
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Nov 14, 9:44 AM
Work Order: WO-01315313
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 14, 9:59 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Davon Cox
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 14m
⏳ 4.0 business days
⏱️
2x Labor Added Nov 19, 5:25 PM
Type: Labor
Status: Open
Qty: 2, 3
⏳ 1.8 business days
✔️
Status: Completed by Davon Cox Nov 20, 11:59 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 14h, 0m
⏱️
▶
2 Labor Added Nov 21, 9:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 24m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 5h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Davon Cox
Scheduled
Nov 14, 8:00 AM
Created
Nov 14, 9:44 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03013572 Labor Open 2 $465.00 Nov 19, 5:25 PM
WL-03013573 Labor Open 3 $285.00 Nov 19, 5:25 PM
WL-03016085 Labor Open 0.016666666666667 $114.00 Nov 21, 9:21 AM

Details