Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315327 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 14, 2025 → Nov 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met (6 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
2d
▶ Clock Running
Status: Created
Nov 14 → Nov 18, 2025
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 25, 2025
5 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 14, 2025 Completed: Nov 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 18 Created ▶ Running 2 2
Nov 18 → Nov 25 Assigned ▶ Running 5 7
Dispatch 3.0d
Coordinators 6.0d
Billing 0.4d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
6.0 days
Over SLA
Billing
0.4 days
Created: Nov 14, 2025 Due: Dec 5, 2025 Completed: Nov 25, 2025 (10 days early)
📅
8.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR TS 600 PUMP

Timeline

📋
▶
2 Work Order Created Nov 14, 10:27 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 3.0 business days
👷
▶
2 Technician Assigned Nov 18, 8:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3d 22h
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Nov 25, 10:13 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 1h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 26, 9:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 12m
📨
▶
2 Status: Invoice Pending Nov 26, 12:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 7.0 business days
🧾
Invoice Created Dec 8, 5:15 PM
Invoice Number: 247632

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 14, 10:27 AM
Invoice #
247632

Work Details (1)

Name Type Status Qty Amount Date
WL-03007323 Parts Open 1 $1,074.50 Nov 14, 10:28 AM

Details