Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315334 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Nov 14, 2025 → Dec 4, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Nov 14 → Dec 4, 2025
12 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 14, 2025 Completed: Dec 4, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0 / 5
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0 / 5
Nov 14 → Nov 14 Assigned ▶ Running 0 0 / 5
Nov 14 → Dec 4 Awaiting Parts ⏸ Paused 12 —
Dec 4 → Dec 4 Reschedule ▶ Running 0 0 / 5
Dispatch 0.0d
Material Management 12.9d
Coordinators 0.2d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.9 days
Over SLA
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.3 days
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Dec 4, 2025 (12 days late)
📅
13.0 days Total Age
⏱️
12.9d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
10.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Nov 14, 2025
Visit 2 Dec 4, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 12.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
12.9d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced brake adjuster tested bed functions and returned bed to service
🔍 Technician Findings
brake adjusters inoperable
⚠️ Problem Description
repair request brake adjuster on head side inoperable Lancara, Kenneth
📄 Description
Emergency Care Stretcher

Timeline

📋
▶
4 Work Order Created Nov 14, 10:59 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Kenneth Lancara
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
⏱️
▶
3 Labor Added Nov 14, 12:08 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00085296
Status: Closed
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 1h 5m
🚨 13.0 business days
🔩
▶
3 2x Parts Added Dec 4, 12:46 PM
2x Parts Added → Status: Reschedule → 2x Labor Added
🔄
Status: Reschedule by Kenneth Lancara
From: Awaiting Parts
To: Reschedule
Duration in Previous: 20d 0h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
▶
2 Status: Completed Dec 4, 12:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 5, 10:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 51m
📨
▶
2 Status: Invoice Pending Dec 5, 12:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Dec 8, 8:00 AM
Invoice Number: SM-248371

Bottlenecks

Awaiting Parts
Duration: 12.9 business days (threshold: 3.0 business days)
Exceeded by 9.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours

🔗 Related Artifacts

📦
Parts Order 00085296
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Nov 14, 10:59 AM
Invoice #
SM-248371

Work Details (5)

Name Type Status Qty Amount Date
WL-03007558 Labor Open 0.5 $0.00 Nov 14, 12:08 PM
WL-03026304 Parts Open 1 $0.00 Dec 4, 12:46 PM
WL-03026305 Expenses Open 1 $0.00 Dec 4, 12:46 PM
WL-03026306 Labor Open 0.25 $0.00 Dec 4, 12:48 PM
WL-03026307 Labor Open 2 $0.00 Dec 4, 12:48 PM

Details