Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315360 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 14, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met (2 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Nov 14 → Dec 10, 2025
16 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 14, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Dec 10 Assigned ▶ Running 16 16
Dispatch 0.0d
Coordinators 16.7d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
16.7 days
Over SLA
Billing
0.1 days
Created: Nov 14, 2025 Due: Dec 12, 2025 Completed: Dec 10, 2025 (2 days early)
📅
16.7 days Total Age
⏱️
16.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
16.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 110 days old
🚨
Primary Delay 16.7 days stuck in "Assigned"
⏱️
Total Delay 16.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
16.7d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
7 RANGE EXTERNAL LEAK W/ADAPTER

Timeline

📋
▶
4 Work Order Created Nov 14, 1:24 PM
Work Order Created → Technician Assigned → Status: Assigned → Parts Added
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🚨 17.0 business days
✔️
Status: Completed by Tami Dawe Dec 10, 2:11 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 26d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 11, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 1m
📨
▶
3 Status: Invoice Pending Dec 11, 11:16 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-248748

Bottlenecks

Assigned
Duration: 16.7 business days (threshold: 4.0 business hours)
Exceeded by 16.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 14, 1:24 PM
Invoice #
SM-248748

Work Details (1)

Name Type Status Qty Amount Date
WL-03007713 Parts Open 1 $190.00 Nov 14, 1:27 PM

Details