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← WO Overview

WO-01315361 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Nov 14, 2025 → Dec 2, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 2, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Nov 20, 2025
3 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Entered
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
6d
▶ Clock Running
Status: Assigned
Nov 20 → Dec 2, 2025
6 business days (counted)
Running total: 7 of 5 biz days used
Created: Nov 14, 2025 Completed: Dec 2, 2025
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0 / 5
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0 / 5
Nov 14 → Nov 17 Assigned ▶ Running 1 1 / 5
Nov 17 → Nov 20 Awaiting Parts ⏸ Paused 3 —
Nov 20 → Nov 20 Reschedule ▶ Running 0 1 / 5
Nov 20 → Nov 20 Entered ▶ Running 0 1 / 5
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 1 / 5
Nov 20 → Dec 2 Assigned ▶ Running 6 7 / 5
Dispatch 0.1d
Material Management 3.6d
Coordinators 8.9d
Billing 0.2d
✗ SLA Missed
Dispatch
0.1 days
Material Management
3.6 days
Over SLA
Coordinators
8.9 days
Over SLA
Billing
0.2 days
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Dec 2, 2025 (10 days late)
📅
10.7 days Total Age
⏱️
6.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
8.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 6.9 days stuck in "Assigned"
⏱️
Total Delay 8.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
8.5d / 0.5d SLA
Awaiting Parts
3.6d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


11/20/25 RBerry- Returning WO to dispatch for correction. Record type is incorrect. Should be bed services


11/20/25 AJinerson - This is pulling on our due tomorrow reports, unsure why as it's a GE WO, but parts are being delivered onsite 11/21.


🔧 Work Performed
replaced detent assembly tested bed functions and returned bed to service
🔍 Technician Findings
brakes inoperable detent assembly inoperable
⚠️ Problem Description
Requested by Kenneth Lancara: REPAIR REQUEST BRAKE NOT OPERATING PROPERLY/ DETENT ASSEMBLY INOPERABLE
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Nov 14, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 14, 1:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 30m
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 17, 1:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 2d 23h
⏳ 4.0 business days
🔩
▶
2 2x Parts Added Nov 20, 9:15 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Ben Saur
From: Awaiting Parts
To: Reschedule
Duration in Previous: 2d 19h
🆕
Status: Entered by Rhea Berry Nov 20, 11:05 AM
From: Reschedule
To: Entered
Duration in Previous: 1h 50m
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 20, 11:35 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 30m
👷
▶
2 Technician Assigned Nov 20, 11:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Dec 2, 9:45 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11d 21h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 2:44 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 57m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 50m
⏳ 3.9 business days
🧾
Invoice Created Dec 5, 8:57 PM
Invoice Number: SM-248015

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Awaiting Parts
Duration: 3.6 business days (threshold: 3.0 business days)
Exceeded by 5.1 business hours
Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days

🔗 Related Artifacts

📦
Parts Order 00085433
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Nov 14, 1:24 PM
Invoice #
SM-248015

Work Details (4)

Name Type Status Qty Amount Date
WL-03014309 Parts Open 1 $0.00 Nov 20, 9:15 AM
WL-03014310 Expenses Open 1 $0.00 Nov 20, 9:15 AM
WL-03023391 Labor Open 0.5 $0.00 Dec 2, 9:45 AM
WL-03023392 Labor Open 3 $0.00 Dec 2, 9:45 AM

Details