Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315437 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Lone Peak Hospital — 11900 S STATE ST, DRAPER UT, 84020

Nov 14, 2025 → Nov 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 21, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Nov 14, 2025 Completed: Nov 18, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0 / 5
Nov 14 → Nov 14 Ready for Scheduling ▶ Running 0 0 / 5
Nov 14 → Nov 14 Assigned ▶ Running 0 0 / 5
Nov 14 → Nov 17 Scheduled ▶ Running 1 1 / 5
Nov 17 → Nov 18 Tech On Site ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 0.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Field Work
0.6 days
Billing
0.1 days
Created: Nov 14, 2025 Due: Nov 21, 2025 Completed: Nov 18, 2025 (3 days early)
📅
1.6 days Total Age
⏱️
1.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 110 days old
🚨
Primary Delay 1.3 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
I was able to flip pedal back over, found no damage to mechanism
🔍 Technician Findings
Break/steer pedal flipped over
⚠️ Problem Description
Side brake lever has become inverted.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 14, 3:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Status: Assigned Nov 14, 4:19 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Michael Burris
Technician: Justin Armas
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Justin Armas Nov 17, 2:45 PM
Scheduled For: 2025-11-18T00:00:00.000+0000
🔧
Status: Tech On Site by Justin Armas Nov 17, 2:51 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 22h
⏱️
▶
3 2x Labor Added Nov 17, 7:24 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Justin Armas
From: Tech On Site
To: Completed
Duration in Previous: 4h 33m
🏁
Status: Closed by Justin Armas
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 1:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 49m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 50m
⏳ 4.0 business days
🧾
Invoice Created Nov 21, 8:25 PM
Invoice Number: SM-246877

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Justin Armas
Scheduled
Nov 17, 7:00 PM
Created
Nov 14, 3:23 PM
Invoice #
SM-246877

Work Details (2)

Name Type Status Qty Amount Date
WL-03010507 Labor Open 1 $0.00 Nov 17, 7:24 PM
WL-03010508 Expenses Open 1 $0.00 Nov 17, 7:24 PM

Details