Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315464 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Nov 14, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (274 biz days early)
Active: 5 biz days
🕐 Clock stopped: Tech Off Site (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 14 → Nov 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 21, 2025
4 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 14, 2025 Tech Off Site: Nov 21, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 14 → Nov 14 Created ▶ Running 0 0
Nov 14 → Nov 17 Scheduled ▶ Running 1 1
Nov 17 → Nov 21 Tech On Site ▶ Running 4 5
Dispatch 0.0d
Coordinators 1.3d
Field Work 5.3d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Field Work
5.3 days
Over SLA
Billing
0.5 days
Created: Nov 14, 2025 Due: Dec 31, 2026 Completed: Nov 22, 2025 (404 days early)
📅
5.3 days Total Age
⏱️
4.8d in Tech On Site Longest Stage
🔄
8 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 110 days old
🚨
Primary Delay 4.8 days stuck in "Tech On Site"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
4.8d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/14/2025 RArnold - Dispatching to Konsta to order parts

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Nov 14, 4:26 PM
Work Order Created → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
⏳ 1.9 business days
🔧
Status: Tech On Site by Konstantin Barsky Nov 17, 12:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 20h
💵
2x Expenses Added Nov 17, 4:17 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 5.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Nov 21, 2:36 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4d 1h
💵
▶
2 8x Expenses Added Nov 21, 2:45 PM
8x Expenses Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 3, 8.5
⏱️
▶
2 2x Labor Added Nov 21, 2:52 PM
2x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 10.5
⏱️
▶
2 3x Labor Added Nov 21, 2:58 PM
3x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3
🚗
2x Travel Added Nov 21, 3:09 PM
Type: Travel
Status: Open
Qty: 150
⏱️
Labor Added Nov 21, 3:24 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Konstantin Barsky Nov 22, 10:11 AM
From: Tech Off Site
To: Completed
Duration in Previous: 19h 34m
🏁
Status: Closed by Konstantin Barsky Nov 22, 10:16 AM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Nov 24, 2:29 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 13h

Bottlenecks

Tech On Site
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Nov 17, 8:00 AM
Created
Nov 14, 4:26 PM
Invoice #
N/A

Work Details (27)

Name Type Status Qty Amount Date
WL-03010214 Expenses Open 1 $0.00 Nov 17, 4:17 PM
WL-03010215 Expenses Open 1 $0.00 Nov 17, 4:17 PM
WL-03016558 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016559 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016560 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016562 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016563 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016564 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016565 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016566 Expenses Open 1 $0.00 Nov 21, 2:45 PM
WL-03016573 Labor Open 0.5 $465.00 Nov 21, 2:48 PM
WL-03016571 Labor Open 3 $0.00 Nov 21, 2:48 PM
WL-03016572 Labor Open 8.5 $712.50 Nov 21, 2:48 PM
WL-03016577 Labor Open 0.5 $0.00 Nov 21, 2:48 PM
WL-03016581 Labor Open 10.5 $712.50 Nov 21, 2:52 PM
WL-03016582 Labor Open 0.5 $465.00 Nov 21, 2:52 PM
WL-03016593 Labor Open 0.5 $465.00 Nov 21, 2:55 PM
WL-03016591 Labor Open 0.5 $0.00 Nov 21, 2:55 PM
WL-03016592 Labor Open 10.5 $712.50 Nov 21, 2:55 PM
WL-03016601 Labor Open 8.5 $712.50 Nov 21, 2:58 PM
WL-03016600 Labor Open 0.5 $0.00 Nov 21, 2:58 PM
WL-03016602 Labor Open 0.5 $465.00 Nov 21, 2:58 PM
WL-03016608 Labor Open 3 $0.00 Nov 21, 3:00 PM
WL-03016624 Travel Open 150 $0.00 Nov 21, 3:09 PM
WL-03016625 Travel Open 150 $0.00 Nov 21, 3:09 PM
WL-03016638 Labor Open 1.5 $0.00 Nov 21, 3:24 PM
WL-03018670 Labor Open 0.016666666666667 $456.00 Nov 24, 2:29 PM

Details