Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315483 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Nov 16, 2025 → Nov 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 17, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 16, 2025)
0d
▶ Clock Running
Status: Created
Nov 16 → Nov 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 16 → Nov 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 16, 2025 Completed: Nov 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 16 → Nov 16 Created ▶ Running 0 0
Nov 16 → Nov 16 Assigned ▶ Running 0 0
Billing 1.0d
✓ SLA Met
Billing
1.0 days
Created: Nov 16, 2025 Due: Nov 17, 2025 Completed: Nov 16, 2025 (1 days early)
📅
0.0 days Total Age
⏱️
1.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 108 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/16/25 MMcNamara
Standard Annual Service
 
🔧 Work Performed
Standard Annual Service
🔍 Technician Findings
No Issues
⚠️ Problem Description
Standard Annual Service

Timeline

📋
▶
4 Work Order Created Nov 16, 2:46 PM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 16, 2:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned
To: Completed
Duration in Previous: 7m
🏁
▶
2 Status: Closed Nov 16, 3:02 PM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 2m
📨
▶
2 Status: Invoice Pending Nov 17, 12:02 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.8 business days
🧾
Invoice Created Nov 21, 6:20 AM
Invoice Number: SM-246759

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Nov 16, 2:46 PM
Invoice #
SM-246759

Work Details (2)

Name Type Status Qty Amount Date
WL-03009166 Expenses Open 1 $0.00 Nov 16, 2:46 PM
WL-03009168 Labor Open 3.75 $393.75 Nov 16, 2:53 PM

Details