Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315492 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 17, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 8, 2025
✓ SLA Met (11 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Nov 17 → Nov 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 17, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 19 Assigned ▶ Running 2 2
Dispatch 0.0d
Coordinators 3.0d
Billing 0.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.0 days
Over SLA
Billing
0.8 days
Created: Nov 17, 2025 Due: Dec 8, 2025 Completed: Nov 19, 2025 (19 days early)
📅
3.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE, IDP3 MOD. PUMP FOR LD, 115V

Timeline

📋
Work Order Created Nov 17, 8:04 AM
Work Order: WO-01315492
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Nov 17, 8:15 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 11m
⏳ 3.0 business days
✔️
Status: Completed by Kim Pearson Nov 19, 1:22 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 5h, 0m
📄
Status: Ready to Bill by Kim Pearson Nov 20, 9:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 18m
📨
▶
2 Status: Invoice Pending Nov 20, 3:54 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 21, 12:32 PM
Invoice Number: SM-247103

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 17, 8:04 AM
Invoice #
SM-247103

Work Details (1)

Name Type Status Qty Amount Date
WL-03009612 Parts Open 1 $603.50 Nov 17, 8:15 AM

Details