Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (1 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 25, 2025
5 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 17, 2025Completed: Nov 25, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 17 → Nov 17
Created
▶ Running
0
0
Nov 17 → Nov 18
Assigned
▶ Running
1
1
Nov 18 → Nov 25
Tech On Site
▶ Running
5
6
Dispatch0.0d
Coordinators2.0d
Field Work5.5d
Billing2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
5.5 days
Over SLA
Billing
2.4 days
Over SLA
Created: Nov 17, 2025
Due: Dec 17, 2025
Completed: Nov 24, 2025 (23 days early)
📅
6.0 daysTotal Age
⏱️
5.5d in Tech On SiteLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Nov 18, 2025
Visit 2Nov 20, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay5.5 days stuck in "Tech On Site"
⏱️
Total Delay7.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
5.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
2.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11/18/2025 Evaluated unit. Doesn't see helium. Disassembled and tested spec-tube on test station. Doesn't see helium. Put header on test spec-tube body and still doesn't see helium.
Started cleaning.
11/20/2025 Got exchange spec-tube. Reassembled valve block, new turbo pump, installed vacuum system and restarted. 11/24/2025 Perform fine test procedure, record parameter,
MDL/Helium stability (N/A) Unit leak check O.K shut off unit, drain oil from pump, pack them up, Unit ready to ship.
🔍Technician Findings
SPECTROMETER DOES NOT SEE HELIUM, BAD TURBO PUMP.
⚠️Problem Description
Note
14.11.2025 17:13:10 TYMCNAIR
Reached out to Customer, did not assign to FSE yet , will update
____________________
Note
14.11.2025 14:56:38 WIGEORGE
changed from 6008217335 field repair to 6008217335 bench overhaul; po attached.
____________________
Note
14.11.2025 14:35:28 JINDAL01
SO reopened as requested
____________________
Note
11.11.2025 14:54:56 NEKATHUR
NK 11/11/2025
NTE Amount: 3,790.00, Invoice Amount: 3,790.00, Non-Taxable.
____________________
Note
07.11.2025 12:54:34 WIGEORGE
Trade services; this unit was originally quoted on 3000972228 as a field pm. There was oil in the vacuum system, from the test port. I requoted this on 3000973445 as a bench overhaul.
If we receive a revised purchase order, or credit card authorization, please do not open a new service order. We will modify the original SO 6008195286
____________________
Note
04.11.2025 14:17:58 MSLLORRA
Sub ID: 7621836161306914004889
Card Type: VISA
Holder's name-
Alex Spielberg
NTE amount:
Bill to: 425 Bayview Ave AMITYVILLE NY 11701-2622
Ship to: 425 Bayview Ave AMITYVILLE NY 11701-2622
Payment Terms :CC
Tax Status: Tax exempt
Quote # 3000972228
SO#8106500686
Provided:
Alex Spielberg
Phone:
516-428-0403
Email:
ASpielberg@usdynamicscorp.com
____________________
Parts Prediction
04.11.2025 09:44:26 WF-BATCH
Agent: PIERCEB Timestamp: 2025-11-04 08:44:16
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
695409005
612229214
____________________
Note
04.11.2025 09:44:25 WF-BATCH
Agent: PIERCEB Timestamp: 2025-11-04 08:44:16
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Jim Primm; james.primm@agilent.com; Mobile: 516-375-4864.
Gain to High Error
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Nov 25, 2025 4:22pm
@MICHAEL MCNAMARA I reviewed this WO and moved it to RTB.
Timeline
📋
▶
3
Work Order Created Nov 17, 8:24 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
⏳2.0 business days
🔧
Status: Tech On Site by Charles SellonNov 18, 3:05 PM
From:Assigned
To:Tech On Site
Duration in Previous:1d 6h
⏱️
3x Labor Added Nov 18, 3:12 PM
Type:Labor, Parts
Status:Open
Qty:4, 2, 1
⏳3.0 business days
⏱️
6x Labor Added Nov 20, 3:07 PM
Type:Labor, Parts
Status:Open
Qty:4, 1
⏳4.0 business days
✔️
▶
2
Status: Completed Nov 25, 8:44 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
📄
Status: Ready to Bill by Hannah ShawNov 25, 4:18 PM
From:Closed
To:Ready to Bill
Duration in Previous:7h 30m
⏳3.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 1, 4:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:6d 0h
💰
Status: Invoiced by Hannah ShawDec 1, 5:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⚠️5.9 business days
🧾
Invoice Created Dec 8, 4:08 PM
Invoice Number:SM-247913
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)