Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315509 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Battelle — 45825 Hwy 96E, Pueblo CO, 81006

Nov 17, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Assigned
Nov 17 → Feb 5, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 53 of ? biz days used
Created: Nov 17, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Feb 5 Assigned ▶ Running 53 53
Feb 5 → Feb 5 Tech On Site ▶ Running 0 53
Dispatch 0.0d
Coordinators 54.0d
Field Work 0.1d
Billing 7.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
0.1 days
Billing
7.8 days
Over SLA
Created: Nov 17, 2025 Due: Dec 17, 2025 Completed: Feb 5, 2026 (49 days late)
📅
54.0 days Total Age
⏱️
54.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
57.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 54.0 days stuck in "Assigned"
⏱️
Total Delay 57.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
54.0d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.3d / 2.0d SLA
Ready to Bill
4.5d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/9/26 MMcNamara
Reference parts :
Reference parts:
SR0370447201  IT2414C313  qty 1
EXS5245B01  MY2431S007   qty 1
X3580-67000    Display PCB TPS-compact    1.00000    
S5200001    Callisto Capacitor 25MFD    1.00000    
🔧 Work Performed
Replace display and capacitor with new. Replaced controller with exchange unit. Replaced IDP dry pump with exchange unit. Rebuilt turbo pump. Cleaned, reassembled and tested to factory specifications.
🔍 Technician Findings
Display and capacitor was damaged in shipping. Controller has no power out.
📄 Description
FAILED TPS-COMPACT V81M KF40, 120V
📞 Call Description
VPD Bench Overhaul Trade (TPS)

Timeline

📋
▶
3 Work Order Created Nov 17, 8:57 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 54.0 business days
🔧
▶
3 Status: Tech On Site Feb 5, 7:52 AM
Status: Tech On Site → Labor Added → Parts Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
3x Parts Added Feb 5, 7:58 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Shawn Kelley Feb 5, 8:18 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 25m, 0m
💵
Status: Billing Review by Hannah Shaw Feb 5, 4:34 PM
From: Closed
To: Billing Review
Duration in Previous: 8h 15m
⏳ 2.8 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Feb 9, 6:49 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 14h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 12, 11:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 16h
⏳ 1.1 business days
💰
▶
2 Status: Invoiced Feb 15, 10:01 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253779

Bottlenecks

Assigned
Duration: 54.0 business days (threshold: 4.0 business hours)
Exceeded by 53.5 business days
Billing Review
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Ready to Bill
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Nov 17, 8:57 AM
Invoice #
SM-253779

Work Details (5)

Name Type Status Qty Amount Date
WL-03092479 Labor Open 4 $400.00 Feb 5, 7:54 AM
WL-03092480 Parts Open 1 $0.00 Feb 5, 7:56 AM
WL-03092483 Parts Open 1 $0.00 Feb 5, 7:58 AM
WL-03092484 Parts Open 1 $0.00 Feb 5, 7:58 AM
WL-03092489 Parts Open 1 $0.00 Feb 5, 7:58 AM

Details