Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315567 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 17, 2025 → Nov 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 24, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 17, 2025 Completed: Nov 17, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0 / 5
Nov 17 → Nov 17 Ready for Scheduling ▶ Running 0 0 / 5
Nov 17 → Nov 17 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.0 days
Created: Nov 17, 2025 Due: Nov 24, 2025 Completed: Nov 17, 2025 (7 days early)
📅
0.8 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
head of bed inop
🔍 Technician Findings
cam guide reinstalled & adjusted and head of bed bushings reinstalled ran functional test returned bed back to service
⚠️ Problem Description
Repair request from Yves Dessin: unit found in repair area - no problems noted
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 17, 12:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 17, 12:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Yves Dessin
⏱️
3x Labor Added Nov 17, 6:16 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 3, 1
✔️
Status: Completed by Yves Dessin Nov 17, 6:25 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 10m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 1:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 29m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 6.2 business hours (threshold: 4.0 business hours)
Exceeded by 2.2 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 17, 12:06 PM
Invoice #
SM-246877

Work Details (3)

Name Type Status Qty Amount Date
WL-03010389 Labor Open 0.5 $0.00 Nov 17, 6:16 PM
WL-03010390 Labor Open 3 $0.00 Nov 17, 6:16 PM
WL-03010391 Expenses Open 1 $0.00 Nov 17, 6:16 PM

Details