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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315595 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 INOVA FAIRFAX HOSPITAL — 3300 GALLOWS RD, FALLS CHURCH VA, 22042

Nov 17, 2025 → Nov 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (22 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Nov 28, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Entered
Nov 17 → Nov 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 3 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Nov 22 → Nov 22, 2025
0 business days (counted)
Running total: 4 of ? biz days used
1d
▶ Clock Running
Status: Closed
Nov 22 → Nov 24, 2025
1 business day (counted)
Running total: 5 of ? biz days used
2d
▶ Clock Running
Status: L2 Screening
Nov 24 → Nov 28, 2025
2 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 17, 2025 Invoiced: Nov 28, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 17 Scheduled ▶ Running 0 0
Nov 17 → Nov 19 Entered ▶ Running 2 2
Nov 19 → Nov 20 Scheduled ▶ Running 1 3
Nov 20 → Nov 22 Tech On Site ▶ Running 1 4
Nov 22 → Nov 22 Completed ▶ Running 0 4
Nov 22 → Nov 24 Closed ▶ Running 1 5
Nov 24 → Nov 28 L2 Screening ▶ Running 2 7
Dispatch 5.7d
Coordinators 1.0d
Field Work 2.0d
Billing 2.0d
✓ SLA Met
Dispatch
5.7 days
Over SLA
Coordinators
1.0 days
Field Work
2.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Nov 28, 2025 (33 days early)
📅
7.7 days Total Age
⏱️
20.9d in L2 Review Longest Stage
🔄
9 transitions Status Changes
⚠️
7.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 19, 2025
Visit 2 Nov 20, 2025
Visit 3 Nov 21, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 20.9 days stuck in "L2 Review"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.7d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
20.9d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/19/2025 EMartin dispatching to FSE onsite

03/25/2025 Cever dispatched to Joe and Jeffry

03/04/2025 JRolston - FSE Nic Barragan no longer with Emsar. Will escalate to Fady Messak / FOM during Regional meeting on Wednesday, 3/5.

🔧 Work Performed
GOB Install
🔍 Technician Findings
GOB Install
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25131004SA,TAB25131005SA,TAB25131006SA,TAB25131007SA,TAB25131008SA,TAB25131009SA,TAB25131010SA,TAB25131011SA,TAB25131012SA,TAB25131013SA,TAB25131014SA,TAB25131015SA,TAB25131016SA,TAB25131017SA,TAB25131018SA,TAB25131019SA,TAB25131020SA,TAB25131021SA,TAB25131022SA,TAB25131023SA,TAB25131024SA,TAB25131003SA Scale Serial Number(s): G310225M,G311894M,G310215M,G310214M,G310213M,G310212M,G310211M,G310210M,G310209M,G310208M,G310207M,G310206M,G311893M,G310216M,G310217M,G310218M,G310219M,G310220M,G310221M,G310222M,G310223M,G310224M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Install - 22 GOB

Timeline

📋
▶
2 Work Order Created Nov 17, 1:32 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
4 Technician Assigned Nov 19, 9:08 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 1d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-19T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-19T13:00:00.000+0000
🔧
Status: Tech On Site by Ryan Lewis Nov 19, 7:09 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 10h 1m
⏱️
▶
2 3x Labor Added Nov 20, 2:30 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.5
💵
3x Expenses Added Nov 20, 2:40 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Nov 20, 2:45 PM
Type: Travel
Status: Open
Qty: 509
🚗
Travel Added Nov 20, 2:50 PM
Type: Travel
Status: Open
Qty: 263
💵
Expenses Added Nov 21, 1:23 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Nov 21, 9:38 PM
Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 2h, 0m
⏳ 1.3 business days
⏱️
▶
2 Labor Added Nov 24, 8:45 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 11h
💵
▶
2 3x Expenses Added Nov 24, 2:56 PM
3x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🏁
Status: Closed by Ryan Lewis Nov 28, 9:20 AM
From: L2 Screening
To: Closed
Duration in Previous: 4d 0h
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 2, 11:25 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 2h
🚨 21.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 8:41 AM
From: L2 Review, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 28d 21h, 0m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 2.7 business days (threshold: 4.0 business hours)
Exceeded by 2.2 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Nov 19, 8:00 AM
Created
Nov 17, 1:32 PM
Invoice #
SM-250436

Work Details (23)

Name Type Status Qty Amount Date
WL-03014892 Labor Open 1 $250.00 Nov 20, 2:30 PM
WL-03014893 Labor Open 8 $950.00 Nov 20, 2:30 PM
WL-03014894 Labor Open 0.75 $0.00 Nov 20, 2:30 PM
WL-03014896 Labor Open 0.75 $100.00 Nov 20, 2:33 PM
WL-03014897 Labor Open 7 $950.00 Nov 20, 2:33 PM
WL-03014898 Labor Open 0.5 $0.00 Nov 20, 2:33 PM
WL-03014928 Expenses Open 1 $0.00 Nov 20, 2:40 PM
WL-03014929 Expenses Open 1 $0.00 Nov 20, 2:40 PM
WL-03014930 Expenses Open 1 $0.00 Nov 20, 2:40 PM
WL-03014940 Travel Open 509 $0.00 Nov 20, 2:45 PM
WL-03014948 Travel Open 263 $0.00 Nov 20, 2:50 PM
WL-03016439 Expenses Open 1 $137.97 Nov 21, 1:23 PM
WL-03017323 Labor Open 10 $525.00 Nov 21, 9:38 PM
WL-03017324 Labor Open 1.5 $0.00 Nov 21, 9:40 PM
WL-03018215 Labor Open 0.016666666666667 $38.00 Nov 24, 8:45 AM
WL-03018729 Expenses Open 1 $137.97 Nov 24, 2:56 PM
WL-03018727 Expenses Open 1 $137.97 Nov 24, 2:56 PM
WL-03018728 Expenses Open 1 $139.03 Nov 24, 2:56 PM
WL-03018740 Expenses Open 1 $0.00 Nov 24, 3:01 PM
WL-03018741 Expenses Open 1 $0.00 Nov 24, 3:01 PM
WL-03018737 Expenses Open 1 $0.00 Nov 24, 3:01 PM
WL-03018738 Expenses Open 1 $0.00 Nov 24, 3:01 PM
WL-03018739 Expenses Open 1 $0.00 Nov 24, 3:01 PM

Details