Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315613 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 17, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 8, 2025
✓ SLA Met (5 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 18 → Dec 1, 2025
7 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 17, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 18 Created ▶ Running 1 1
Nov 18 → Dec 1 Assigned ▶ Running 7 8
Dispatch 1.5d
Coordinators 8.0d
Billing 0.5d
✓ SLA Met
Dispatch
1.5 days
Over SLA
Coordinators
8.0 days
Over SLA
Billing
0.5 days
Created: Nov 17, 2025 Due: Dec 8, 2025 Completed: Dec 1, 2025 (7 days early)
📅
8.5 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.5d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
Exchange TS 800 Pump Module, 220V, 1PH

Timeline

📋
Work Order Created Nov 17, 2:37 PM
Work Order: WO-01315613
Type: Repair
Priority: PC
🔩
Parts Added Nov 17, 2:43 PM
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 18, 9:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 18h 25m
⚠️ 8.0 business days
✔️
Status: Completed by Tami Dawe Dec 1, 10:40 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 1h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 2, 8:12 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 32m
📨
▶
3 Status: Invoice Pending Dec 2, 12:25 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-247975
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 17, 2:37 PM
Invoice #
SM-247975

Work Details (1)

Name Type Status Qty Amount Date
WL-03010079 Parts Open 1 $1,222.50 Nov 17, 2:43 PM

Details