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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315618 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 WALTER REED NATIONAL MILITARY MEDICAL CENTER — 8901 WISCONSIN AVE, BETHESDA MD, 20889

Nov 17, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (27 biz days early)
Active: 2 biz days
🕐 Clock stopped: Invoiced (Nov 19, 2025)
0d
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 17, 2025 Invoiced: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 17 Assigned ▶ Running 0 0
Nov 17 → Nov 18 Scheduled ▶ Running 1 1
Nov 18 → Nov 19 Tech On Site ▶ Running 1 2
Nov 19 → Nov 19 Completed ▶ Running 0 2
Dispatch 2.4d
Coordinators 1.1d
Field Work 1.3d
Billing 0.2d
✓ SLA Met
Dispatch
2.4 days
Over SLA
Coordinators
1.1 days
Field Work
1.3 days
Over SLA
Billing
0.2 days
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
1.9 days Total Age
⏱️
4.6d in L2 Review Longest Stage
🔄
8 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 4.6 days stuck in "L2 Review"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Scheduled
1.1d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
4.6d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 SRobinson- Created followup WO for the remaining. (Old Wo-01269542) -Follow up notes - SCEDULE THIS FOLLOWUP FOR 11/18/2025 PLEASE AND THANKS!


-No Previous notes -


🔧 Work Performed
GE MIC INSTALLATION
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): Scale serial number(s): *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC installations - 18 GIRAFFE OMNIBED W/ 18 BSPT

Timeline

📋
Work Order Created Nov 17, 2:51 PM
Work Order: WO-01315618
Type: Installation
Priority: PC
👷
▶
3 Status: Assigned Nov 17, 6:18 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-18T13:00:00.000+0000
👷
Technician Assigned by Fady Messak Nov 17, 6:32 PM
Technician: Joe Hudson
🔧
Status: Tech On Site by Leo Hudson Nov 18, 8:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13h 54m
⏱️
▶
2 7x Labor Added Nov 18, 9:26 PM
7x Labor Added → Status: Completed
✔️
Status: Completed by Leo Hudson
From: Tech On Site
To: Completed
Duration in Previous: 13h 16m
🏁
Status: Closed by Leo Hudson Nov 18, 9:45 PM
From: Completed
To: Closed
Duration in Previous: 16m
⏳ 2.3 business days
⏱️
Labor Added Nov 20, 9:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 9:16 AM
From: Closed
To: L2 Screening
Duration in Previous: 1d 11h
⏳ 2.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 21, 1:56 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 4h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 9d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247866

Bottlenecks

Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joe Hudson
Scheduled
Nov 18, 8:00 AM
Created
Nov 17, 2:51 PM
Invoice #
247866

Work Details (8)

Name Type Status Qty Amount Date
WL-03012245 Labor Open 6 $450.00 Nov 18, 9:26 PM
WL-03012246 Labor Open 8.25 $190.00 Nov 18, 9:26 PM
WL-03012247 Labor Open 2.25 $0.00 Nov 18, 9:26 PM
WL-03012248 Expenses Open 1 $0.00 Nov 18, 9:26 PM
WL-03012249 Expenses Open 1 $0.00 Nov 18, 9:26 PM
WL-03012250 Travel Open 248 $0.00 Nov 18, 9:26 PM
WL-03012251 Travel Open 25 $0.00 Nov 18, 9:26 PM
WL-03014302 Labor Open 0.016666666666667 $38.00 Nov 20, 9:10 AM

Details