Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315645 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Veterans Affairs Puget Sound Health Care — 1660 S. Columbian Way, Seattle WA, 98108

Nov 17, 2025 → Feb 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (42 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 20, 2025
3 business days (counted)
Running total: 3 of ? biz days used
47d
▶ Clock Running
Status: Scheduled
Nov 20 → Feb 2, 2026
47 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 17, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 17 Scheduled ▶ Running 0 0
Nov 17 → Nov 20 Ready for Scheduling ▶ Running 3 3
Nov 20 → Feb 2 Scheduled ▶ Running 47 50
Dispatch 0.0d
Coordinators 49.7d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
49.7 days
Over SLA
Billing
1.5 days
Created: Nov 17, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
49.5 days Total Age
⏱️
46.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
49.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 26, 2026
Visit 2 Jan 27, 2026
Visit 3 Jan 28, 2026
Visit 4 Jan 29, 2026
Visit 5 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 46.3 days stuck in "Scheduled"
⏱️
Total Delay 49.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
46.3d / 2.0d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 NNL ; 1516 KW avail; LM w/SHeila re cnfm; 11/20/2025 1413 CM 2nd msg w/Sheila; Sheila cnfm; ack cnfm; LM w/KW; 1653 KW ack cnfm

Timeline

📋
▶
3 Work Order Created Nov 17, 3:53 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 20, 5:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 1h
🚨 43.8 business days
⏱️
▶
2 Labor Added Jan 27, 8:29 PM
Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.4 business days
⏱️
▶
2 3x Labor Added Jan 29, 7:31 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
4x Expenses Added Jan 29, 7:42 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Jan 29, 7:48 PM
Type: Labor
Status: Open
Qty: 2.9833333333333, 5
⏱️
5x Labor Added Jan 29, 7:54 PM
Type: Labor
Status: Open
Qty: 4, 2.9833333333333, 5
⏱️
Labor Added Jan 30, 4:05 PM
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 Expenses Added Jan 30, 4:12 PM
Expenses Added → 6x Expenses Added
💵
6x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 30, 9:40 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 0.3 business days
✔️
Status: Completed by Kinsey Whitman Feb 1, 7:58 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 73d 2h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 19h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 22m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 46.3 business days (threshold: 2.0 business days)
Exceeded by 44.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kinsey Whitman
Scheduled
Jan 26, 2:00 PM
Created
Nov 17, 3:53 PM
Invoice #
SM-253121

Work Details (34)

Name Type Status Qty Amount Date
WL-03080892 Labor Open 8 $320.00 Jan 27, 8:29 PM
WL-03080895 Expenses Open 1 $68.00 Jan 27, 8:31 PM
WL-03080898 Expenses Open 1 $68.00 Jan 27, 8:31 PM
WL-03080897 Expenses Open 1 $68.00 Jan 27, 8:31 PM
WL-03080896 Expenses Open 1 $68.00 Jan 27, 8:31 PM
WL-03080899 Expenses Open 1 $68.00 Jan 27, 8:31 PM
WL-03084088 Labor Open 0.5 $20.00 Jan 29, 7:31 PM
WL-03084087 Labor Open 0.5 $20.00 Jan 29, 7:31 PM
WL-03084089 Labor Open 0.5 $20.00 Jan 29, 7:31 PM
WL-03084093 Labor Open 0.5 $20.00 Jan 29, 7:32 PM
WL-03084092 Labor Open 0.5 $20.00 Jan 29, 7:32 PM
WL-03084095 Labor Open 0.5 $20.00 Jan 29, 7:33 PM
WL-03084107 Expenses Open 1 $641.34 Jan 29, 7:42 PM
WL-03084108 Expenses Open 1 $223.31 Jan 29, 7:42 PM
WL-03084110 Expenses Open 1 $211.22 Jan 29, 7:42 PM
WL-03084109 Expenses Open 1 $17.31 Jan 29, 7:42 PM
WL-03084117 Labor Open 2.9833333333333 $830.00 Jan 29, 7:48 PM
WL-03084119 Labor Open 5 $76.00 Jan 29, 7:49 PM
WL-03084127 Labor Open 4 $830.00 Jan 29, 7:54 PM
WL-03084123 Labor Open 2.9833333333333 $830.00 Jan 29, 7:54 PM
WL-03084124 Labor Open 5 $76.00 Jan 29, 7:54 PM
WL-03084125 Labor Open 5 $76.00 Jan 29, 7:54 PM
WL-03084126 Labor Open 2.9833333333333 $830.00 Jan 29, 7:54 PM
WL-03085486 Labor Open 0.5 $20.00 Jan 30, 4:05 PM
WL-03085508 Expenses Open 1 $81.28 Jan 30, 4:12 PM
WL-03085513 Expenses Open 1 $215.94 Jan 30, 4:15 PM
WL-03085514 Expenses Open 1 $215.94 Jan 30, 4:15 PM
WL-03085515 Expenses Open 1 $215.94 Jan 30, 4:15 PM
WL-03085516 Expenses Open 1 $74.00 Jan 30, 4:15 PM
WL-03085517 Expenses Open 1 $74.00 Jan 30, 4:15 PM
WL-03085518 Expenses Open 1 $74.00 Jan 30, 4:15 PM
WL-03086196 Labor Open 7.25 $290.00 Jan 30, 9:40 PM
WL-03086197 Expenses Open 1 $38.57 Jan 30, 9:42 PM
WL-03086198 Expenses Open 1 $96.57 Jan 30, 9:42 PM

Details