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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315649 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 17, 2025 → Dec 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 24, 2025
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 20, 2025
2 business days (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 25, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
2d
▶ Clock Running
Status: Reschedule
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 8 of 5 biz days used
Created: Nov 17, 2025 Completed: Dec 1, 2025
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0 / 5
Nov 17 → Nov 18 Ready for Scheduling ▶ Running 1 1 / 5
Nov 18 → Nov 20 Assigned ▶ Running 2 3 / 5
Nov 20 → Nov 20 Tech On Site ▶ Running 0 3 / 5
Nov 20 → Nov 25 Scheduled ▶ Running 3 6 / 5
Nov 25 → Dec 1 Reschedule ▶ Running 2 8 / 5
Dispatch 0.0d
Coordinators 9.7d
Field Work 6.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.7 days
Over SLA
Field Work
6.0 days
Over SLA
Created: Nov 17, 2025 Due: Nov 24, 2025 Completed: Dec 8, 2025 (13 days late)
📅
13.4 days Total Age
⏱️
6.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 6.0 days stuck in "Completed"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Scheduled
2.8d / 2.0d SLA
Reschedule
2.5d / 2.0d SLA
Completed
6.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

30nov2025 fjackson marked service complete/po already sent/ follow up email sent

17nov2025 fjackson waiting for PO

🔧 Work Performed
17nov2025 fjackson replaced batteries (2 year replacement) also replaced damaged top cover and fire barrier with customer supplied part, verified all functions ok, returned to service
🔍 Technician Findings
2 year battery replacement, top cover PD and fire barrier PD
⚠️ Problem Description
Requested by Robert Jackson: PO request for 2 year battery replacement also PD topcover and firre barrier/customer supplied part for top cover and fire barrier
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Nov 17, 4:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 18, 9:03 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 3.0 business days
🔧
▶
4 Status: Tech On Site Nov 20, 5:03 PM
Status: Tech On Site → Labor Added → Status: Scheduled → Dispatch Scheduled
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-11-24T17:00:00.000+0000
⏳ 2.9 business days
🔄
Status: Reschedule by Robert Jackson Nov 24, 11:13 PM
From: Scheduled
To: Reschedule
Duration in Previous: 4d 6h
⏳ 2.1 business days
✔️
▶
2 Status: Completed Nov 30, 11:15 PM
Status: Completed → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 2, 1
⚠️ 6.0 business days
🏁
Status: Closed by Robert Jackson Dec 8, 5:35 PM
From: Completed
To: Closed
Duration in Previous: 7d 18h
📄
Status: Ready to Bill by Hannah Shaw Dec 9, 11:31 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 55m, 0m
🧾
Invoice Created Dec 10, 8:00 AM
Invoice Number: SM-248542

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.1 business hours
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.3 business hours
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Nov 17, 4:02 PM
Invoice #
SM-248542

Work Details (4)

Name Type Status Qty Amount Date
WL-03015235 Labor Open 2 $190.00 Nov 20, 5:05 PM
WL-03022107 Parts Open 2 $127.77 Nov 30, 11:17 PM
WL-03022108 Parts Open 1 $0.00 Nov 30, 11:17 PM
WL-03022109 Parts Open 1 $0.00 Nov 30, 11:17 PM

Details