Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315656 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Nov 17, 2025 → Dec 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Nov 18 → Dec 1, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 17, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 17 → Nov 17 Created ▶ Running 0 0
Nov 17 → Nov 18 Ready for Scheduling ▶ Running 1 1
Nov 18 → Dec 1 Assigned ▶ Running 7 8
Dec 1 → Dec 1 Tech On Site ▶ Running 0 8
Dispatch 0.0d
Coordinators 9.3d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.3 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Nov 17, 2025 Due: Dec 31, 2025 Completed: Dec 1, 2025 (30 days early)
📅
8.3 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
8.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.01_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.01_MStelter: Asset is due for PM.
⚠️ Problem Description
Requested by Mark Stelter: Need PM work order. Asset is due for an annual PM.
📄 Description
Zoom Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 17, 4:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16h 24m
⚠️ 8.0 business days
🔧
Status: Tech On Site by Mark Stelter Dec 1, 5:00 PM
From: Assigned
To: Tech On Site
Duration in Previous: 13d 7h
⏱️
▶
2 2x Labor Added Dec 1, 5:13 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 15m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 2, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 34m
📨
Status: Invoice Pending by Hannah Shaw Dec 2, 4:35 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 44m, 0m
⏳ 3.9 business days
🧾
Invoice Created Dec 6, 2:31 PM
Invoice Number: SM-248015

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Nov 17, 4:39 PM
Invoice #
SM-248015

Work Details (2)

Name Type Status Qty Amount Date
WL-03022744 Labor Open 0.5 $0.00 Dec 1, 5:13 PM
WL-03022745 Labor Open 1 $0.00 Dec 1, 5:13 PM

Details