Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315685 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (99 biz days late)
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
0d
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 20 Ready for Scheduling ▶ Running 2 2
Nov 20 → Nov 20 Assigned ▶ Running 0 2
Nov 20 → Nov 20 Scheduled ▶ Running 0 2
Dispatch 1.0d
Coordinators 3.0d
Billing 0.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Jun 30, 2025 Completed: Nov 20, 2025 (142 days late)
📅
3.0 days Total Age
⏱️
2.6d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 2.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/202/2025 LIser- Installed/upgraded nosecone implemented.
🔍 Technician Findings
11/20/2025 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315685
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Nov 20, 2:36 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 0h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-20T13:00:00.000+0000
⏱️
Labor Added Nov 20, 4:31 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Nov 20, 5:35 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 58m, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 1:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
📨
Status: Invoice Pending by Diane Patton Nov 24, 2:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 9m, 0m
🧾
Invoice Created Nov 25, 11:21 AM
Invoice Number: SM-247450

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Nov 20, 8:00 AM
Created
Nov 17, 9:14 PM
Invoice #
SM-247450

Work Details (1)

Name Type Status Qty Amount Date
WL-03015161 Labor Open 0.75 $0.00 Nov 20, 4:31 PM

Details