Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315705 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 17, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (98 biz days late)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
0d
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 1
Nov 19 → Nov 19 Assigned ▶ Running 0 1
Nov 19 → Nov 19 Scheduled ▶ Running 0 1
Nov 19 → Nov 19 Tech On Site ▶ Running 0 1
Dispatch 1.0d
Coordinators 1.8d
Field Work 1.6d
Billing 0.0d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Coordinators
1.8 days
Over SLA
Field Work
1.6 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Jun 30, 2025 Completed: Nov 20, 2025 (142 days late)
📅
2.5 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 107 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 2.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315705
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
👷
▶
4 Technician Assigned Nov 19, 8:16 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 57m
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-19T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez Nov 19, 10:10 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 53m
✔️
Status: Completed by Derick Velazquez Nov 19, 11:07 AM
From: Tech On Site
To: Completed
Duration in Previous: 56m
⏱️
Labor Added Nov 19, 1:39 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Derick Velazquez Nov 19, 11:21 PM
From: Completed
To: Closed
Duration in Previous: 12h 13m
⏳ 2.1 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 1:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 14h
📨
Status: Invoice Pending by Diane Patton Nov 21, 2:17 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 17m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number: SM-247360

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Completed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Nov 19, 8:00 AM
Created
Nov 17, 9:14 PM
Invoice #
SM-247360

Work Details (1)

Name Type Status Qty Amount Date
WL-03013178 Labor Open 0.75 $0.00 Nov 19, 1:39 PM

Details