Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315790 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Minneola — 1800 N Hancock Rd, Minneola FL, 34715

Nov 17, 2025 → Jan 18, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Apr 30, 2026

✓ SLA Met (72 biz days early)

Active: 39 biz days

🕐 Clock stopped: Completed (Jan 16, 2026)

▶ Clock Running

Status: Created

Nov 18 → Nov 18, 2025

0 business days (counted)

Running total: 0 of ? biz days used

38d

▶ Clock Running

Status: Ready for Scheduling

Nov 18 → Jan 15, 2026

38 business days (counted)

Running total: 38 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 15 → Jan 16, 2026

1 business day (counted)

Running total: 39 of ? biz days used

Created: Nov 18, 2025 Completed: Jan 16, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 18 → Nov 18	Created	▶ Running	0	0
Nov 18 → Jan 15	Ready for Scheduling	▶ Running	38	38
Jan 15 → Jan 16	Assigned	▶ Running	1	39

Dispatch 1.0d

Coordinators 40.6d

Field Work 0.7d

Billing 8.5d

✓ SLA Met

Dispatch
1.0 days
Over SLA

Coordinators
40.6 days
Over SLA

Field Work
0.7 days

Billing
8.5 days
Over SLA

Created: Nov 18, 2025 Due: Apr 30, 2026 Completed: Jan 18, 2026 (102 days early)

📅

40.0 days Total Age

⏱️

38.6d in Ready for Scheduling Longest Stage

🔄

8 transitions Status Changes

⚠️

45.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 107 days old

🚨

Primary Delay 38.6 days stuck in "Ready for Scheduling"

⏱️

Total Delay 45.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

1.0d / 0.5d SLA

Ready for Scheduling

38.6d / 1.0d SLA

Assigned

2.0d / 0.5d SLA

Completed

0.7d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Billing Review

8.2d / 2.0d SLA

Ready to Bill

0.3d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        01/15/2026 MNewman - assigning to Derick per Fady                    

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Nov 17, 9:14 PM

Work Order: WO-01315790

Type: Upgrade

Priority: PC

📅

Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM

From: Entered

To: Ready for Scheduling

Duration in Previous: 17h 4m

🚨 39.0 business days

👷

▶

2 Technician Assigned Jan 15, 11:01 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Mandy Newman

From: Ready for Scheduling

To: Assigned

Duration in Previous: 57d 20h

⏳ 2.0 business days

✔️

Status: Completed by Derick Velazquez Jan 16, 1:05 PM

From: Assigned

To: Completed

Duration in Previous: 1d 2h

⏱️

Labor Added Jan 17, 12:50 PM

Type: Labor

Status: Open

Qty: 0.25

⏳ 0.0 business days

🏁

Status: Closed by Derick Velazquez Jan 18, 3:41 PM

From: Completed

To: Closed

Duration in Previous: 2d 2h

⏳ 1.0 business days

💵

Status: Billing Review by Diane Patton Jan 20, 5:14 PM

From: Closed

To: Billing Review

Duration in Previous: 2d 1h

⚠️ 8.8 business days

📄

Status: Ready to Bill by Diane Patton Jan 30, 4:55 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 9d 23h

📨

▶

2 Status: Invoice Pending Jan 31, 1:58 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Diane Patton

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🚨 10.0 business days

🧾

Invoice Created Feb 16, 11:47 AM

Invoice Number: SM-252733

Bottlenecks

Entered

Duration: 1.0 business days (threshold: 4.0 business hours)

Exceeded by 4.0 business hours

Ready for Scheduling

Duration: 38.6 business days (threshold: 1.0 business days)

Exceeded by 37.6 business days

Assigned

Duration: 2.0 business days (threshold: 4.0 business hours)

Exceeded by 1.5 business days

Billing Review

Duration: 8.2 business days (threshold: 2.0 business days)

Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Derick Velazquez

Scheduled

N/A

Created

Nov 17, 9:14 PM

Invoice #

SM-252733

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03069270	Labor	Open	0.25	$56.48	Jan 17, 12:50 PM