Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315846 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Minneola — 1800 N Hancock Rd, Minneola FL, 34715

Nov 17, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (115 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Dec 1, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Dec 2 → Dec 2, 2025
0 business days (counted)
Running total: 8 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 16, 2025
10 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 18, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Dec 1 Ready for Scheduling ▶ Running 7 7
Dec 1 → Dec 2 Scheduled ▶ Running 1 8
Dec 2 → Dec 2 Entered ▶ Running 0 8
Dec 2 → Dec 16 Scheduled ▶ Running 10 18
Dispatch 1.0d
Coordinators 19.2d
Field Work 0.0d
Billing 40.9d
✗ SLA Missed
Dispatch
1.0 days
Over SLA
Coordinators
19.2 days
Over SLA
Field Work
0.0 days
Billing
40.9 days
Over SLA
Created: Nov 18, 2025 Due: Jun 30, 2025 Completed: Dec 16, 2025 (168 days late)
📅
18.4 days Total Age
⏱️
36.9d in Billing Review Longest Stage
🔄
11 transitions Status Changes
⚠️
50.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 107 days old
🚨
Primary Delay 36.9 days stuck in "Billing Review"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
7.6d / 1.0d SLA
Scheduled
11.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
36.9d / 2.0d SLA
WO Correction Needed
3.1d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 DPatton - N/A listed as SN for nosecone. OK to proceed?


🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 17, 9:14 PM
Work Order: WO-01315846
Type: Upgrade
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 18, 2:18 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 17h 4m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Dec 1, 12:05 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 21h
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T05:00:00.000+0000, 2025-12-01T13:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Dec 2, 4:43 PM
Status: Entered → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-03T00:00:00.000+0000, 2025-12-03T05:00:00.000+0000, 2025-12-02T13:00:00.000+0000
👷
Technician Assigned by Ashley Luman
Technician: Horace Barnes
⚠️ 6.9 business days
⏱️
Labor Added Dec 10, 1:39 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 3.0 business days
🚗
Travel Added Dec 12, 2:27 PM
Type: Travel
Status: Open
Qty: 86
⏳ 2.0 business days
✔️
▶
2 Status: Completed Dec 15, 10:32 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.2 business days
💵
Status: Billing Review by Diane Patton Dec 17, 11:24 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 12h
🚨 37.0 business days
✏️
Status: WO Correction Needed by Diane Patton Feb 10, 6:11 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 55d 6h
⏳ 3.4 business days
🏁
Status: Closed by Horace Barnes Feb 13, 5:41 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 11h
📄
Status: Ready to Bill by Diane Patton Feb 13, 10:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5h 7m
📨
▶
2 Status: Invoice Pending Feb 13, 5:40 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 0.8 business days
🧾
Invoice Created Feb 16, 11:43 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 36.9 business days (threshold: 2.0 business days)
Exceeded by 34.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
Dec 2, 8:00 AM
Created
Nov 17, 9:14 PM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03032979 Labor Open 0.75 $56.48 Dec 10, 1:39 PM
WL-03036073 Travel Open 86 $0.00 Dec 12, 2:27 PM

Details