Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315898 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 18, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 9, 2025
✓ SLA Met (13 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 18 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.6d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Billing
0.3 days
Created: Nov 18, 2025 Due: Dec 9, 2025 Completed: Nov 18, 2025 (21 days early)
📅
0.6 days Total Age
⏱️
1.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 1.5 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.6d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIRED IDP3, 220/230VAC 50/60HZ

Timeline

📋
▶
4 Work Order Created Nov 18, 10:12 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Tami Dawe Nov 18, 3:01 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 47m, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 19, 9:28 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 26m
📨
▶
2 Status: Invoice Pending Nov 19, 11:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Nov 20, 11:02 AM
Invoice Number: SM-246963

Bottlenecks

Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 18, 10:12 AM
Invoice #
SM-246963

Work Details (1)

Name Type Status Qty Amount Date
WL-03010958 Parts Open 1 $603.50 Nov 18, 10:12 AM

Details