Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✗ SLA Missed
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 21, 2025
3 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Nov 21 → Nov 25, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Nov 18, 2025
Completed: Nov 25, 2025
Business Days Used
2 / 5
0
5d budget
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 18 → Nov 18 |
Created |
▶ Running
|
0 |
0 / 5 |
| Nov 18 → Nov 18 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Nov 18 → Nov 18 |
Assigned |
▶ Running
|
0 |
0 / 5 |
| Nov 18 → Nov 21 |
Awaiting Parts |
⏸ Paused
|
3 |
—
|
| Nov 21 → Nov 25 |
Reschedule |
▶ Running
|
2 |
2 / 5 |
| Nov 25 → Nov 25 |
Tech On Site |
▶ Running
|
0 |
2 / 5 |
Material Management
3.2 days
Over SLA
Coordinators
3.2 days
Over SLA
Created: Nov 18, 2025
Due: Nov 25, 2025
Completed: Nov 25, 2025 (on time)
⏱️
3.2d in Awaiting Parts
Longest Stage
🔄
9 transitions
Status Changes
📦
1 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1
Nov 18, 2025
Visit 2
Nov 25, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
3.2 days stuck in "Awaiting Parts"
⏱️
Total Delay
1.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.2d
/ 1.0d SLA
Awaiting Parts
3.2d
/ 3.0d SLA
Reschedule
3.0d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.1d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Removed and replaced release cable and gas shock. Tested and observed proper operation.
🔍
Technician Findings
Cable snapped, gas spring drifting.
⚠️
Problem Description
Requested by Joe Evans: Head drifting
📄
Description
Hill-Rom P8000 Stretcher
Timeline
📋
Work Order:
WO-01315913
Type:
Repair
Priority:
P5
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
14m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
1h 19m
⏱️
📦
Order:
00085489
Status:
Closed
📦
From:
Assigned
To:
Awaiting Parts
Duration in Previous:
17m
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
2d 9h
🔧
From:
Reschedule
To:
Tech On Site
Duration in Previous:
4d 13h
⏱️
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
11m
🏁
From:
Completed
To:
Closed
Duration in Previous:
2m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
2h 13m
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
27m, 0m
🧾
Invoice Number:
SM-247579
Bottlenecks
Awaiting Parts
Duration: 3.2 business days (threshold: 3.0 business days)
Exceeded by 2.0 business hours
Reschedule
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
🔗 Related Artifacts
📦
Parts Order 00085489
Closed
Work Details (6)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03011287 |
Labor |
Open |
0.5 |
$0.00 |
Nov 18, 1:31 PM |
| WL-03015799 |
Parts |
Open |
1 |
$0.00 |
Nov 20, 11:32 PM |
| WL-03015800 |
Parts |
Open |
1 |
$0.00 |
Nov 20, 11:32 PM |
| WL-03015801 |
Expenses |
Open |
1 |
$0.00 |
Nov 20, 11:32 PM |
| WL-03019674 |
Labor |
Open |
0.86666666666667 |
$0.00 |
Nov 25, 1:06 PM |
| WL-03019675 |
Labor |
Open |
3 |
$0.00 |
Nov 25, 1:06 PM |