Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315914 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06850

Nov 18, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 3 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
1d
▶ Clock Running
Status: Created
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Nov 19 → Nov 24, 2025
3 business days (not counted)
2d
▶ Clock Running
Status: Scheduled
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 19 Created ▶ Running 1 1
Nov 19 → Nov 24 Ready for Release ⏸ Paused 3 —
Nov 24 → Nov 26 Scheduled ▶ Running 2 3
Dispatch 1.9d
Holding 3.9d (excluded)
Coordinators 2.6d
Field Work 0.0d
Billing 1.8d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Holding (excluded from total)
3.9 days
Coordinators
2.6 days
Over SLA
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Nov 26, 2025 (400 days early)
📅
6.9 days Total Age
⏱️
3.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 25, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 3.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Release
3.9d
Scheduled
2.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
07e-Partial Project
3.2d
WO Correction Needed
0.5d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11-28-2025- FMessak- there are four devices completed on this WO.

11/18/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01243490) -follow up notes - Created PWO WO-13926443

 

-Previous notes -

11/12/2025 Brod - received call back from Rob Odonovan, confirming FSE onsite for 11/17.

11/12/2025 Brod - called 2038523427 to speak to biomed, spoke to biomed they stated that they will call back and let me know if we can have FSE onsite for 11/17.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Nov 18, 11:42 AM
Work Order: WO-01315914
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Brandi Rodriguez Nov 19, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 0h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Nov 24, 1:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-25T06:00:00.000+0000, 2025-11-25T00:00:00.000+0000, 2025-11-25T15:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 1h
⏳ 2.0 business days
⏱️
3x Labor Added Nov 25, 6:40 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 142
⏱️
▶
2 Labor Added Nov 26, 10:51 AM
Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 1d 20h
🏁
Status: Closed by April Nuovo Nov 26, 11:02 AM
From: Completed
To: Closed
Duration in Previous: 9m
⏱️
▶
2 Labor Added Nov 26, 1:27 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 25m
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 26, 2:54 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 1h 26m
⏳ 1.0 business days
✔️
Status: Completed by Fady Messak Nov 28, 12:35 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 21h, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 2, 10:00 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248298

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 5.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 25, 10:00 AM
Created
Nov 18, 11:42 AM
Invoice #
SM-248298

Work Details (5)

Name Type Status Qty Amount Date
WL-03020205 Labor Open 2.5 $620.00 Nov 25, 6:40 PM
WL-03020206 Labor Open 1 $190.00 Nov 25, 6:40 PM
WL-03020207 Travel Open 142 $0.00 Nov 25, 6:40 PM
WL-03020723 Labor Open 0.25 $0.00 Nov 26, 10:51 AM
WL-03020950 Labor Open 0.016666666666667 $152.00 Nov 26, 1:27 PM

Details