Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315917 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NATIONWIDE CHILDRENS HOSPITAL — 700 CHILDRENS DR, COLUMBUS OH, 43205

Nov 18, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (107 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 1
Nov 19 → Nov 19 Assigned ▶ Running 0 1
Nov 19 → Nov 19 Scheduled ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.9d
Billing 6.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Billing
6.0 days
Over SLA
Created: Nov 18, 2025 Due: Apr 27, 2026 Completed: Nov 19, 2025 (159 days early)
📅
1.9 days Total Age
⏱️
6.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 6.0 days stuck in "Ready to Bill"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
▶
2 Work Order Created Nov 18, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 19, 7:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 19h 21m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-19T13:00:00.000+0000
⏱️
▶
2 5x Labor Added Nov 19, 6:05 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Paul Mccormish
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 57m, 0m
⏱️
▶
2 Labor Added Nov 20, 9:34 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15h 26m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11d 4h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 19, 8:00 AM
Created
Nov 18, 11:47 AM
Invoice #
247861

Work Details (6)

Name Type Status Qty Amount Date
WL-03013674 Labor Open 1.25 $100.00 Nov 19, 6:05 PM
WL-03013675 Labor Open 1 $0.00 Nov 19, 6:05 PM
WL-03013676 Labor Open 0.75 $100.00 Nov 19, 6:05 PM
WL-03013677 Expenses Open 1 $0.00 Nov 19, 6:05 PM
WL-03013678 Travel Open 47 $0.00 Nov 19, 6:05 PM
WL-03014326 Labor Open 0.016666666666667 $38.00 Nov 20, 9:34 AM

Details