Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01315987 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 18, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 16, 2025
✓ SLA Met (12 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 26, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 26 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 6.6d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Billing
0.2 days
Created: Nov 18, 2025 Due: Dec 16, 2025 Completed: Nov 26, 2025 (20 days early)
📅
6.6 days Total Age
⏱️
6.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 6.6 days stuck in "Assigned"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.6d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 620 PUMP FOR LD

Timeline

📋
▶
4 Work Order Created Nov 18, 1:50 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Nov 26, 8:42 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 18h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 1, 9:10 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
▶
2 Status: Invoice Pending Dec 1, 10:32 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247838

Bottlenecks

Assigned
Duration: 6.6 business days (threshold: 4.0 business hours)
Exceeded by 6.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 18, 1:50 PM
Invoice #
247838

Work Details (1)

Name Type Status Qty Amount Date
WL-03011333 Parts Open 1 $929.50 Nov 18, 1:50 PM

Details