Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316015 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 18, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (27 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 18, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0
Nov 18 → Nov 18 Assigned ▶ Running 0 0
Nov 18 → Nov 19 Scheduled ▶ Running 1 1
Coordinators 1.0d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Coordinators
1.0 days
Field Work
0.1 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Nov 19, 2025 (42 days early)
📅
1.1 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Nov 18, 2:29 PM
Work Order: WO-01316015
Type: Upgrade
Priority: PC
👷
▶
3 Status: Assigned Nov 18, 2:45 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Derick Velazquez
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-18T13:00:00.000+0000
⏱️
Labor Added Nov 18, 10:43 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Nov 18, 10:50 PM
From: Scheduled
To: Completed
Duration in Previous: 8h 5m
🏁
Status: Closed by Derick Velazquez Nov 18, 11:17 PM
From: Completed
To: Closed
Duration in Previous: 26m
⏳ 2.1 business days
📄
▶
2 Status: Ready to Bill Nov 20, 2:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 22, 2:07 PM
Invoice Number: SM-247085

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Nov 18, 8:00 AM
Created
Nov 18, 2:29 PM
Invoice #
SM-247085

Work Details (1)

Name Type Status Qty Amount Date
WL-03012368 Labor Open 0.75 $0.00 Nov 18, 10:43 PM

Details