Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316063 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Nov 18, 2025 → Nov 16, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (7 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 17, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 18, 2025 Invoiced: Nov 17, 2025
Coordinators 0.1d
Billing 1.6d
✓ SLA Met
Coordinators
0.1 days
Billing
1.6 days
Created: Nov 18, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
0.0 days Total Age
⏱️
2.5d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 2.5 days stuck in "Closed"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
2.5d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Missed expense

Timeline

📋
▶
2 Work Order Created Nov 18, 2:49 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Closed
To: Scheduled
Duration in Previous: 0m
🏁
▶
2 Status: Closed Nov 18, 3:23 PM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 22h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 52m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:42 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 37m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247115

Bottlenecks

Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Nov 10, 2:00 PM
Created
Nov 18, 2:49 PM
Invoice #
247115

Work Details (1)

Name Type Status Qty Amount Date
WL-03011534 Expenses Open 1 $16.70 Nov 18, 3:24 PM

Details