Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316075 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 First Nation Group — 11901 Amedicus Ln, Fort Myers FL, 33907

Nov 18, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (266 biz days early)
Active: 2 biz days
Paused: 9 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
2d
▶ Clock Running
Status: Created
Nov 18 → Nov 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Nov 20 → Dec 5, 2025
9 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 18, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 20 Created ▶ Running 2 2
Nov 20 → Dec 5 Ready for Release ⏸ Paused 9 —
Dec 5 → Dec 5 Assigned ▶ Running 0 2
Dec 5 → Dec 6 Scheduled ▶ Running 0 2
Dispatch 2.5d
Holding 10.0d (excluded)
Coordinators 0.1d
Field Work 3.0d
Billing 1.4d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Holding (excluded from total)
10.0 days
Coordinators
0.1 days
Field Work
3.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Dec 10, 2025 (386 days early)
📅
14.5 days Total Age
⏱️
10.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Ready for Release
10.0d
Scheduled
0.1d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
DEVICES NOT FOUND
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 18, 3:03 PM
Work Order: WO-01316075
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Ashley Luman Nov 20, 8:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 17h
🚨 10.0 business days
👷
▶
3 Technician Assigned Dec 5, 6:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 9h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-05T13:00:00.000+0000
⏱️
▶
3 2x Labor Added Dec 5, 7:56 PM
2x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Bryan Rodriguez
From: Scheduled
To: Completed
Duration in Previous: 1h 54m
⏳ 3.5 business days
🏁
Status: Closed by Bryan Rodriguez Dec 10, 3:43 PM
From: Completed
To: Closed
Duration in Previous: 4d 19h
⏱️
▶
2 Labor Added Dec 11, 11:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 7m
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 53m
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bryan Rodriguez
Scheduled
Dec 5, 8:00 AM
Created
Nov 18, 3:03 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03028817 Labor Open 0.25 $620.00 Dec 5, 7:56 PM
WL-03028818 Labor Open 1.5 $950.00 Dec 5, 7:56 PM
WL-03028824 Labor Open 0.25 $0.00 Dec 5, 7:59 PM
WL-03034039 Labor Open 0.016666666666667 $152.00 Dec 11, 11:48 AM

Details