Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316076 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 First Nation Group — 11901 Amedicus Ln, Fort Myers FL, 33907

Nov 18, 2025 → Dec 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (258 biz days early)
Active: 10 biz days
Paused: 9 biz days
🕐 Clock stopped: Invoiced (Dec 17, 2025)
▶ Clock Running
Status: Created
Nov 18 → Nov 20, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸9d
⏸ Clock Paused
Status: Ready for Release
Nov 20 → Dec 5, 2025
9 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 6 → Dec 6, 2025
0 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Completed
Dec 6 → Dec 15, 2025
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 18, 2025 Invoiced: Dec 17, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 20 Created ▶ Running 2 2
Nov 20 → Dec 5 Ready for Release ⏸ Paused 9 —
Dec 5 → Dec 5 Assigned ▶ Running 0 2
Dec 5 → Dec 6 Scheduled ▶ Running 0 2
Dec 6 → Dec 6 Tech On Site ▶ Running 0 2
Dec 6 → Dec 15 Completed ▶ Running 6 8
Dec 15 → Dec 17 Incomplete ▶ Running 2 10
Dispatch 2.5d
Holding 10.0d (excluded)
Coordinators 0.1d
Field Work 6.0d
Incomplete 2.1d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
2.5 days
Over SLA
Holding (excluded from total)
10.0 days
Coordinators
0.1 days
Field Work
6.0 days
Over SLA
Incomplete (excluded from total)
2.1 days
Billing
1.5 days
Over SLA
Created: Nov 18, 2025 Due: Dec 31, 2026 Completed: Dec 17, 2025 (379 days early)
📅
18.6 days Total Age
⏱️
10.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 10.0 days stuck in "Ready for Release"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.5d / 0.5d SLA
Ready for Release
10.0d
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
6.0d / 1.0d SLA
Incomplete
2.1d
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600081
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Nov 18, 3:04 PM
Work Order: WO-01316076
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Ashley Luman Nov 20, 8:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 1d 17h
🚨 10.0 business days
👷
▶
3 Technician Assigned Dec 5, 6:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 15d 9h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-05T13:00:00.000+0000
🔧
Status: Tech On Site by Philmon Mehari Dec 5, 7:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 28m
⏱️
▶
2 2x Labor Added Dec 5, 8:04 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Philmon Mehari
From: Tech On Site
To: Completed
Duration in Previous: 30m
⚠️ 6.5 business days
⚠️
Status: Incomplete by Rebecca Arnold Dec 15, 11:30 AM
From: Completed
To: Incomplete
Duration in Previous: 9d 15h
⏳ 2.0 business days
🏁
Status: Closed by Philmon Mehari Dec 16, 7:59 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 8h
⏱️
▶
2 Labor Added Dec 17, 10:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Entered
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Dec 5, 8:00 AM
Created
Nov 18, 3:04 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03028834 Labor Open 1.25 $775.00 Dec 5, 8:04 PM
WL-03028835 Labor Open 1.25 $1,187.50 Dec 5, 8:04 PM
WL-03040424 Labor Open 0.016666666666667 $190.00 Dec 17, 10:00 AM

Details