Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316084 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 18, 2025 → Nov 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
Created: Nov 18, 2025 Completed: Nov 20, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0 / 5
Nov 18 → Nov 19 Assigned ▶ Running 1 1 / 5
Nov 19 → Nov 20 Tech On Site ▶ Running 1 2 / 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 1.2d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
0.3 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 20, 2025 (5 days early)
📅
1.7 days Total Age
⏱️
1.3d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 1.3 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
18nov2025 fjackson customer reported hand pendant missing, replaced hand pendant with customer supplied part P7932B06, verified functioning ok
🔍 Technician Findings
missing hand pendant
⚠️ Problem Description
Requested by Robert Jackson: work order for missing hand pendant customer supplied part
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Nov 18, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Nov 18, 4:31 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 49m
🔧
Status: Tech On Site by Robert Jackson Nov 19, 9:32 AM
From: Assigned
To: Tech On Site
Duration in Previous: 17h 1m
⏱️
▶
2 4x Labor Added Nov 19, 8:52 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 11h 20m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 1:15 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 21m
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 2:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 51m
💰
Status: Invoiced by Hannah Shaw Nov 20, 3:27 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 20m
⏳ 2.0 business days
🧾
Invoice Created Nov 23, 11:01 PM
Invoice Number: SM-247083

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
N/A
Created
Nov 18, 3:40 PM
Invoice #
SM-247083

Work Details (4)

Name Type Status Qty Amount Date
WL-03013988 Labor Open 1 $0.00 Nov 19, 8:52 PM
WL-03013989 Labor Open 0.5 $0.00 Nov 19, 8:52 PM
WL-03013990 Travel Open 22 $0.00 Nov 19, 8:52 PM
WL-03013991 Parts Open 1 $0.00 Nov 19, 8:52 PM

Details