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WO-01316102 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Nov 18, 2025 → Dec 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Nov 20 → Nov 25, 2025
3 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Nov 25 → Dec 1, 2025
2 business days (counted)
Running total: 4 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 1 → Dec 3, 2025
2 business days (counted)
Running total: 6 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 6 of 5 biz days used
Created: Nov 18, 2025 Completed: Dec 3, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0 / 5
Nov 18 → Nov 19 Assigned ▶ Running 1 1 / 5
Nov 19 → Nov 20 Scheduled ▶ Running 1 2 / 5
Nov 20 → Nov 25 Awaiting Parts ⏸ Paused 3 —
Nov 25 → Dec 1 Reschedule ▶ Running 2 4 / 5
Dec 1 → Dec 3 Scheduled ▶ Running 2 6 / 5
Dec 3 → Dec 3 Tech On Site ▶ Running 0 6 / 5
Dispatch 0.0d
Material Management 2.4d
Coordinators 8.3d
Field Work 4.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.4 days
Coordinators
8.3 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Dec 8, 2025 (12 days late)
📅
12.4 days Total Age
⏱️
4.0d in Completed Longest Stage
🔄
11 transitions Status Changes
⚠️
5.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 21, 2025
Visit 2 Dec 2, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 106 days old
🚨
Primary Delay 4.0 days stuck in "Completed"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Awaiting Parts
2.4d / 3.0d SLA
Reschedule
2.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
4.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 PO received

2dec2025 fjackson marked service complete/ awaiting PO

30nov2025 fjackson po sent/ awaiting PO

🔧 Work Performed
2dec2025 fjackson replaced right fud and updated firmware to match, verified functions and returned to floor 21nov2025 fjackson replaced led pipe cover, hand pendant stuck in siderail and was able to free up, found right gci pod (FUD) unresponsive, part ordered, also did a bed reset and no change in gci pod
🔍 Technician Findings
siderail stuck, PD led pipe cover missing, right gci pod unresponsive
⚠️ Problem Description
Requested by Robert Jackson: Po request PD to left side head rail pipe cover/also reported siderail will not lower
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Nov 18, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Nov 18, 4:34 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
🗓️
▶
2 Status: Scheduled Nov 19, 9:24 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-11-21T18:00:00.000+0000
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 20, 4:20 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Robert Jackson
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1d 6h
⏳ 2.0 business days
⏱️
Labor Added Nov 23, 8:38 PM
Type: Labor
Status: Open
Qty: 1
🔩
▶
2 2x Parts Added Nov 24, 7:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 4d 3h
⏳ 2.5 business days
🗓️
▶
2 Status: Scheduled Nov 30, 11:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-12-02T17:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Robert Jackson Dec 2, 10:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 23h
⏱️
4x Labor Added Dec 2, 10:38 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.5, 1, 22
✔️
Status: Completed by Robert Jackson Dec 2, 10:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 14m
⏳ 4.2 business days
🏁
Status: Closed by Robert Jackson Dec 8, 12:28 PM
From: Completed
To: Closed
Duration in Previous: 5d 13h
📄
▶
2 Status: Ready to Bill Dec 9, 10:30 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Dec 10, 8:00 AM
Invoice Number: SM-248526

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business hours
Reschedule
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Completed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

📦
Parts Order 00085650
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Dec 2, 12:00 PM
Created
Nov 18, 4:10 PM
Invoice #
SM-248526

Work Details (7)

Name Type Status Qty Amount Date
WL-03017871 Labor Open 1 $95.00 Nov 23, 8:38 PM
WL-03019097 Parts Open 1 $730.85 Nov 24, 7:36 PM
WL-03019098 Expenses Open 1 $0.00 Nov 24, 7:36 PM
WL-03024469 Labor Open 0.5 $0.00 Dec 2, 10:38 PM
WL-03024470 Labor Open 1 $95.00 Dec 2, 10:38 PM
WL-03024471 Travel Open 22 $0.00 Dec 2, 10:38 PM
WL-03024472 Parts Open 1 $111.96 Dec 2, 10:38 PM

Details