Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316105 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 18, 2025 → Nov 18, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 18, 2025 Completed: Nov 19, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0 / 5
Nov 18 → Nov 19 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 0.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.2 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 19, 2025 (6 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 106 days old
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
bottom tray of bed missing screw and pushed on to switch that causeed bed to not move added missing screw bed is now functional /full functional test done returned bed back to service
🔍 Technician Findings
found that bed bed was not able to go up and down
⚠️ Problem Description
Requested by Yves Dessin: note on bed states that it is broken
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Nov 18, 4:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 18, 4:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏱️
▶
2 Labor Added Nov 18, 10:42 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 19m, 0m
📄
Status: Ready to Bill by Hannah Shaw Nov 19, 11:02 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 19m
📨
Status: Invoice Pending by Hannah Shaw Nov 19, 12:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 51m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-246973

Bottlenecks

Assigned
Duration: 6.3 business hours (threshold: 4.0 business hours)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 18, 4:10 PM
Invoice #
SM-246973

Work Details (1)

Name Type Status Qty Amount Date
WL-03012367 Labor Open 1 $0.00 Nov 18, 10:42 PM

Details