Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316143 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Nov 18, 2025 → Nov 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 25, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech Off Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 18, 2025 Completed: Nov 19, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 5
Nov 18 → Nov 18 Ready for Scheduling ▶ Running 0 0 / 5
Nov 18 → Nov 18 Tech On Site ▶ Running 0 0 / 5
Nov 18 → Nov 19 Tech Off Site ▶ Running 1 1 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 1 / 5
Dispatch 0.0d
Coordinators 0.2d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
1.0 days
Billing
0.0 days
Created: Nov 18, 2025 Due: Nov 25, 2025 Completed: Nov 19, 2025 (6 days early)
📅
1.2 days Total Age
⏱️
1.0d in Tech Off Site Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 106 days old
🚨
Primary Delay 1.0 days stuck in "Tech Off Site"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/25 CRW - Emailed Skyler PO request for labor.

🔧 Work Performed
Replaced Nurse Call cable
🔍 Technician Findings
Damaged Nurse Call Cable
⚠️ Problem Description
Requested by Craig Walker: Physical damage - Damaged Nurse call
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Nov 18, 5:32 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
▶
2 4x Labor Added Nov 18, 6:41 PM
4x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Craig Walker
From: Ready for Scheduling, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 1h 8m, 0m
👷
▶
2 Technician Assigned Nov 19, 8:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Tech Off Site
To: Assigned
Duration in Previous: 13h 51m
✔️
▶
2 Status: Completed Nov 19, 8:54 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Nov 19, 11:07 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 23, 7:18 PM
Invoice Number: SM-246949

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Nov 18, 5:32 PM
Invoice #
SM-246949

Work Details (4)

Name Type Status Qty Amount Date
WL-03011971 Labor Open 1 $95.00 Nov 18, 6:41 PM
WL-03011972 Labor Open 1 $0.00 Nov 18, 6:41 PM
WL-03011973 Travel Open 22 $0.00 Nov 18, 6:41 PM
WL-03011974 Parts Open 1 $0.00 Nov 18, 6:41 PM

Details