Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316170 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Nov 19, 2025 → Nov 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Nov 19, 2025 Completed: Nov 19, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 5
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 5
Nov 19 → Nov 19 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 1.0d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 26, 2025 Completed: Nov 19, 2025 (7 days early)
📅
1.0 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced side brake linkage ran functional test returned stretcher back to service
🔍 Technician Findings
replaced side brake linkage ran functional test returned stretcher back to service
⚠️ Problem Description
Requested by Yves Dessin: side brake linkage inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Nov 19, 9:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 19, 9:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
⏱️
4x Labor Added Nov 19, 4:40 PM
Type: Labor, Expenses, Parts
Status: Open
Qty: 0.5, 3, 1
✔️
▶
2 Status: Completed Nov 19, 4:51 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Nov 20, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 49m
📨
▶
2 Status: Invoice Pending Nov 20, 3:48 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 21, 9:40 PM
Invoice Number: SM-247096

Bottlenecks

Assigned
Duration: 7.1 business hours (threshold: 4.0 business hours)
Exceeded by 3.1 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Nov 19, 9:10 AM
Invoice #
SM-247096

Work Details (4)

Name Type Status Qty Amount Date
WL-03013475 Labor Open 0.5 $0.00 Nov 19, 4:40 PM
WL-03013476 Labor Open 3 $0.00 Nov 19, 4:40 PM
WL-03013477 Expenses Open 1 $0.00 Nov 19, 4:40 PM
WL-03013478 Parts Open 1 $0.00 Nov 19, 4:40 PM

Details