Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316193 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth - Port Charlotte — 2500 Harbor Blvd, Port Charlotte FL, 33952

Nov 19, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (98 biz days late)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 19, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Assigned ▶ Running 0 0
Nov 19 → Nov 19 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
1.0 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Jun 30, 2025 Completed: Nov 19, 2025 (141 days late)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/19/2025 LIser- Installed/upgraded new nosecone.
🔍 Technician Findings
11/19/2025 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts

Timeline

📋
▶
4 Work Order Created Nov 19, 10:35 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbhCMQAZ, Luis Iser
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-19T13:00:00.000+0000
✔️
Status: Completed by Luis Iser Nov 19, 11:03 AM
From: Scheduled
To: Completed
Duration in Previous: 27m
⏱️
Labor Added Nov 19, 1:39 PM
Type: Labor
Status: Open
Qty: 0.75
🏁
Status: Closed by Luis Iser Nov 19, 6:54 PM
From: Completed
To: Closed
Duration in Previous: 7h 51m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Nov 21, 2:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:38 PM
Invoice Number: SM-247360

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
Nov 19, 8:00 AM
Created
Nov 19, 10:35 AM
Invoice #
SM-247360

Work Details (1)

Name Type Status Qty Amount Date
WL-03013179 Labor Open 0.75 $0.00 Nov 19, 1:39 PM

Details