Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316198 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Nov 19, 2025 → Feb 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (60 biz days late)
Active: 66 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Nov 19 → Nov 24, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 25, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 25 → Nov 25, 2025
0 business days (counted)
Running total: 4 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Nov 25 → Feb 27, 2026
62 business days (counted)
Running total: 66 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 19, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 24 Created ▶ Running 3 3
Nov 24 → Nov 25 Ready for Scheduling ▶ Running 1 4
Nov 25 → Nov 25 Assigned ▶ Running 0 4
Nov 25 → Feb 27 Scheduled ▶ Running 62 66
Feb 27 → Feb 27 Tech On Site ▶ Running 0 66
Dispatch 4.0d
Coordinators 63.8d
Field Work 0.0d
Billing 1.9d
✗ SLA Missed
Dispatch
4.0 days
Over SLA
Coordinators
63.8 days
Over SLA
Field Work
0.0 days
Billing
1.9 days
Over SLA
Created: Nov 19, 2025 Due: Nov 30, 2025 Completed: Feb 27, 2026 (88 days late)
📅
66.4 days Total Age
⏱️
62.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
65.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 12, 2025
Visit 2 Jan 8, 2026
Visit 3 Feb 26, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 105 days old
🚨
Primary Delay 62.4 days stuck in "Scheduled"
⏱️
Total Delay 65.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
62.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30/26 CDempsey- Neither Tyler or Fernando could locate this unit while onsite this week. Tyler will return Feb 11th.

1/6/26 CDempsey- Tyler to be onsite Thursday and Friday this week.

12/17/25 CDempsey- Tyler onsite last week. CNL.

🔧 Work Performed
12/12 CNL 1/8 CNL PM Completed
🔍 Technician Findings
12/12 CNL 1/8 CNL PM Completed
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
Work Order Created Nov 19, 10:53 AM
Work Order: WO-01316198
Type: Preventive Maintenance
Priority: PSM
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Jennifer Johnson Nov 24, 3:44 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5d 4h
👷
▶
3 Technician Assigned Nov 25, 8:58 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 17h 14m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-11T15:00:00.000+0000
🚨 12.0 business days
⏱️
Labor Added Dec 12, 12:35 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Dec 12, 5:56 PM
Type: Labor, Travel
Status: Open
Qty: 4, 225
⏳ 2.8 business days
📅
Dispatch Scheduled by Craig Dempsey Dec 16, 10:00 AM
Scheduled For: 2026-01-15T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Dec 18, 4:31 PM
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 13.9 business days
⏱️
3x Labor Added Jan 8, 10:35 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⏳ 2.2 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 12, 12:44 PM
Scheduled For: 2026-01-19T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Jan 13, 3:07 PM
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Craig Dempsey Jan 30, 11:45 AM
Scheduled For: 2026-02-11T15:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 12, 9:21 AM
Scheduled For: 2026-02-17T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Feb 13, 1:45 PM
Scheduled For: 2026-02-25T15:00:00.000+0000
⚠️ 9.0 business days
🔧
▶
3 Status: Tech On Site Feb 26, 10:32 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Tyler Bollman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 12:01 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 26m
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:50 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 2, 9:41 AM
Invoice Number: SM-255295

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 62.4 business days (threshold: 2.0 business days)
Exceeded by 60.4 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Tyler Bollman
Scheduled
Feb 25, 10:00 AM
Created
Nov 19, 10:53 AM
Invoice #
SM-255295

Work Details (7)

Name Type Status Qty Amount Date
WL-03035888 Labor Open 1 $0.00 Dec 12, 12:35 PM
WL-03036436 Labor Open 4 $0.00 Dec 12, 5:56 PM
WL-03036437 Travel Open 225 $0.00 Dec 12, 5:56 PM
WL-03058982 Labor Open 0.5 $0.00 Jan 8, 10:35 PM
WL-03058983 Labor Open 0.25 $0.00 Jan 8, 10:35 PM
WL-03058984 Travel Open 5 $0.00 Jan 8, 10:35 PM
WL-03122447 Labor Open 0.75 $0.00 Feb 26, 10:33 PM

Details