📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Nov 19, 2025 → Nov 20, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 26, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Nov 19, 2025Completed: Nov 20, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 19 → Nov 19
Created
▶ Running
0
0 / 5
Nov 19 → Nov 19
Ready for Scheduling
▶ Running
0
0 / 5
Nov 19 → Nov 20
Assigned
▶ Running
1
1 / 5
Nov 20 → Nov 20
Tech On Site
▶ Running
0
1 / 5
Dispatch0.0d
Coordinators1.9d
Field Work0.0d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Nov 19, 2025
Due: Nov 26, 2025
Completed: Nov 20, 2025 (6 days early)
📅
1.9 daysTotal Age
⏱️
1.2d in ClosedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
1.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay1.2 days stuck in "Closed"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
19nov2025 fjackson bed had a loose cable and was able to secure it and verified all functions, 2 warranty beds one had a bent pin in cable and was able to straighten out, plugged in and verified all functions, other bed cable was not connected, plugged in and verified all functions ok, verified beds online at nurse station
🔍Technician Findings
3 beds reported offline at nurse station
⚠️Problem Description
Requested by Robert Jackson: work order to troubleshoot bed reported offline/also warranty bed reported offline
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Nov 19, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 19, 5:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:5h 21m
🔧
▶
2
Status: Tech On Site Nov 20, 4:55 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:3, 0.5, 22
✔️
▶
2
Status: Completed Nov 20, 5:00 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Robert Jackson
From:Completed
To:Closed
Duration in Previous:1m
📄
Status: Ready to Bill by Hannah ShawNov 21, 12:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:19h 26m
📨
Status: Invoice Pending by Hannah ShawNov 21, 12:56 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:29m, 0m
⏳2.0 business days
🧾
Invoice Created Nov 24, 12:39 PM
Invoice Number:SM-247354
Bottlenecks
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)